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Customer experience | Sales, Customer Insights,...
Suggested Answer

Power Virtual Agent On Premise

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Posted on by 10

Hi,

I am designing a solution for Microsoft Dynamics CRM. Is it possible to build and deploy the Power Virtual Agent on an on-premise CRM environment by using on-premise data gateway from Microsoft? Or is PVA only available for Dynamics 365 CE online?

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  • Suggested answer
    Gustavo Longo Profile Picture
    on at

    Hello nyiicco,

    Hope you are well.

    Essentially PVA is SaaS, which depends on Dynamics 365 CE Online and Azure.

    See these articles for further reference:

    docs.microsoft.com/.../data-location

    docs.microsoft.com/.../environments-first-run-experience

    docs.microsoft.com/.../

  • nyiicco Profile Picture
    10 on at

    Hello Gustavo,

     Thank you for your response and the articles you've shared. Is it feasible though? PVA chatbots used Power Automate and I found an article that Power Automate can connect to an On Premise environment by using Microsoft's on-premise data gateway.

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