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Dynamics 365 Community / Forums / Customer Insights - Journeys forum / Load Consent
Customer Insights - Journeys forum
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Load Consent

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Posted on by Marco van der H 32
Can anyone help?
 
When i try to load consent, the proces stops after creating ~450 records (150 contacts, 3 records per email address), but there are 80.000 contact in the environment.
Ive got this issue at multiple customers.
 
Does anyone how to fix this?
 
Thanks in advance
Best Marco
Categories:
Consent and Compliance
  • Marco van der H Profile Picture
    Marco van der H 32 on at
    Load Consent
    Hi,
     
    This issue is not solved yet.
    Ive checked and i am sys admin in the main Business Unit.
     
    Besides that i did some analysis based on the amount off created consent records, but i can not pin point this.
     
    Hope there are other ways to investigate this issue
     
    Best Regards, Marco
  • Dengliang Li Profile Picture
    Dengliang Li Microsoft Employee on at
    Load Consent
    Hi,
     
    Has the issue been solved?
    Have there been any updates? Please feel free to ask me if you have any questions!
    If it has been resolved, can you mark the response as an answer?
     
  • Suggested answer
    Dengliang Li Profile Picture
    Dengliang Li Microsoft Employee on at
    Load Consent
    Hi,
     
    When the read level for contact records in the security role I have been given is business unit.
    It is not possible to read contact records from other business units, and therefore it is not possible to load contact consent records from other business units.
    I can only load consent records for contacts in my business unit.
     
    Therefore, please check whether your security roles allow you to read contact records of other business units or the organization as a whole.
     

    If my answer was helpful, please click Like, and if it solved your problem, please mark it as verified to help other community members find more.
    If you have further questions, please feel free to contact me .
     
    Best Regards,
    Dengliang Li
     

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