We are canceling our Dynamics account and were told we should backup before canceling. I have no idea how to do it. Does someone know where I could find some instructions/documentation so I can get this done?
Hello,
Talking about Dynamics 365 Online environment, backup files are not available to be downloaded. This information is documented here:https://docs.microsoft.com/en-us/power-platform/admin/backup-restore-environments#can-i-move-my-data-from-an-online-environment-to-an-on-premises-version
Basically, if your Dynamics 365 online subscription is being cancelled, the only way to keep your data will be export using Excel or Data Export Service (Azure subscription is needed for this one):
https://docs.microsoft.com/en-us/dynamics365/customerengagement/on-premises/basics/import-export-data
https://docs.microsoft.com/en-us/power-platform/admin/replicate-data-microsoft-azure-sql-database
For more details about backup management, please access this article:https://docs.microsoft.com/en-us/power-platform/admin/backup-restore-environments#faq
Thanks,
Hi,
You could raise a support ticket. However, the below link is quite old but you can give it a try.
https://docs.microsoft.com/en-us/previous-versions/dynamics-crm2011/admin-guide/hh127043(v=crm.6)?redirectedfrom=MSDN
Apart from the links suggested, please also explore the KingswaySoft SSIS or Scribe and see if that works for you.
https://www.kingswaysoft.com/products/ssis-integration-toolkit-for-microsoft-dynamics-365
Hope this helps
Best Regards
PG
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