Dynamics Community Forum Thread Details

Hello SA-14030858-0,

You're right, for highly dynamic and personalized push notifications with deep links based on user subscriptions, using the API is the most flexible approach. The API documentation you'll need depends on the platform you're using to send push notifications. Here's a breakdown of the common platforms and where to find their API documentation:

1. Dynamics 365 Customer Insights - Journeys (formerly Marketing) Push Notifications:

Dynamics 365 Customer Insights - Journeys API (Marketing Services API):
- While Customer Insights - Journeys provides a journey designer for push notifications, for truly dynamic scenarios, you'll likely need to use its underlying API.
- The documentation for the Dynamics 365 Marketing Services API can be found within the Microsoft Dynamics 365 developer documentation.
- Unfortunately, the documentation for directly sending push notifications via the Dynamics 365 marketing API is not robust. Most focus is on the journey designer.
- Because of this, many people will use a 3rd party push notification service.

Recommendation:
- If possible, it is recommended to use a 3rd party push notification service, and then integrate that service with dynamics 365.

2. Third-Party Push Notification Services (Recommended for Dynamic Deep Links):

Firebase Cloud Messaging (FCM) (Android and iOS):
- FCM is a popular cross-platform messaging solution from Google.
- Documentation: https://firebase.google.com/docs/cloud-messaging?authuser=1
- FCM provides a robust API for sending push notifications with custom payloads, including dynamic deep links.

Apple Push Notification service (APNs) (iOS):
- APNs is Apple's native push notification service.
- Documentation: https://developer.apple.com/documentation/usernotifications
- APNs also supports custom payloads and deep links.

Other Services:
- There are many other push notification services available, such as:
  - OneSignal
  - Pushwoosh
  - Amazon SNS
- Each service will have its own API documentation.

Why Third-Party Services Are Often Preferred for Dynamic Deep Links:

Flexibility: Third-party services offer more flexibility in crafting dynamic push notification payloads.

Deep Link Support: They typically have robust support for deep links, allowing you to direct users to specific locations within your app.

Personalization: You can easily personalize push notifications based on user subscriptions and other data.

Scalability: These services are designed to handle large volumes of push notifications.

Robust Documentation: They usually have very good and detailed documentation.

General API Considerations:

Authentication: You'll need to authenticate with the chosen API using API keys or other authentication methods.

Payload Structure: Understand the required payload structure for the API, including the format for deep links.

Device Tokens: You'll need to obtain device tokens from users who have opted in to receive push notifications.

Error Handling: Implement proper error handling to ensure that push notifications are sent successfully.

Integration with Dynamics 365:

To use a third-party service with Dynamics 365, you'll need to create an integration. This can be done using:
- Power Automate: To create automated workflows that send push notifications.
- Custom code: To directly call the third-party API from within Dynamics 365.

I hope this information helps you find the right API documentation and implement your dynamic push notification solution.

If my answer was helpful, please click Like, and if it solved your problem, please mark it as verified to help other community members find more. If you have further questions, please feel free to contact me.

My response was crafted with AI assistance and tailored to provide detailed and actionable guidance for your Microsoft Dynamics 365 query.

Regards,

Daivat Vartak

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