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5Hello eveyrone
I am a a new bee trying to get my head around concepts of Service Scheduling I have few questions on the core concepts on ho scheduling works at backend to connect the dots properly. Kindly assist me .
1. In service scheduling , is a Resource Requirement(RR) automatically created on creation or service activity ( Field service - i know that on creation of work order a RR is automatically created but for Customer service it is to getting created- is this OOB auto or a flow needs to be written for it ?)
2. Service Requirement has 1 :N relation with RR ( these RR are visible on schedule board to schedule ).Service record also has 1: N RR/ Requirement groups
Question - what is the difference with real time example between the two relation? with use cases - which is considered by Scheduling assistant he searching for relevant resources RR from service activity or RR/RG from Service record and why ?
3. Say there is a service activity created - bike service - SR 1 which has 2 RR ( RR1- Technician ) and RR2 - equipment.
Question - Why both (Unscheduled Service Activity and Resource requirement both are shown in requirement panel on schedule board ? Book button is on service Activity and what would be the difference between the two while scheduling service activity vs RR of that service activity - when to choose what ?
I understand as they both in my example means the same thing RR's for a service activity or Service activity itself )
I do know all the definitions what they and their use it but i am getting confused between why redundant tables use and their differences schedule board - what would be the different scenario usage.
Help is much much appreciated
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