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Hi,
Something happened where all of our RMA's in Arrival Overview show a Receipt in Progress 'Complete' and we are unable to Start Arrival on items - it is grayed out. Many should be in 'None' Receipt in Process. How to we change the status to None so we can begin the Start Arrival process?
The item shown below should not be complete. We have a number that are like this
hi
In Dynamics AX, the Receipt in Process status for an RMA is automatically set to "Complete" when the RMA has been fully received and the arrival journal has been posted. If you're unable to Start Arrival on items because the Receipt in Process status is stuck on "Complete," you may need to manually update the status to "None" to reset the RMA and allow for the Start Arrival process to begin.
Here are the steps to manually update the Receipt in Process status for an RMA in Dynamics AX:
Open the RMA that you want to update in the Arrival Overview form.
Navigate to the "Receipts" tab.
Locate the line for the item that you want to update the status for.
In the "Receipt in Process" column, click the dropdown arrow and select "None" to reset the status.
If you have multiple lines to update, repeat steps 3-4 for each line as needed.
Once you've updated the status for all necessary lines, click the "Start Arrival" button to begin the arrival process.
By manually updating the Receipt in Process status to "None," you should be able to reset the RMA and begin the Start Arrival process.
DAniele
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André Arnaud de Cal...
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Martin Dráb
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