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Suggested answer

Receiving selected all RMAs in arrival overview

Posted on by 20

Hi,

Something happened where all of our RMA's in Arrival Overview show a Receipt in Progress 'Complete' and we are unable to Start Arrival on items - it is grayed out. Many should be in 'None' Receipt in Process. How to we change the status to None so we can begin the Start Arrival process?

The item shown below should not be complete. We have a number that are like this

pastedimage1677781916006v1.png

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  • Mkosik27 Profile Picture
    Mkosik27 20 on at
    RE: Receiving selected all RMAs in arrival overview

    Hi,

    I have resolved this issue by deleting the journal. 

    Thank you. 

    Kind Regards,

    Miranda 

  • Mkosik27 Profile Picture
    Mkosik27 20 on at
    RE: Receiving selected all RMAs in arrival overview

    Hi,

    I see what you mean. There is no drop down for the line on the RMA. I can filter but the cell that has the word 'complete' in it is static and you cannot edit it to something else.

    pastedimage1678366326532v2.png

  • Mkosik27 Profile Picture
    Mkosik27 20 on at
    RE: Receiving selected all RMAs in arrival overview

    Hi,

    Thank you for the protocol. Can you point me to the Receipt tab? I dont not see that on the screen anywehre. 

    Kind Regards,

    Miranda 

  • Suggested answer
    DAnny3211 Profile Picture
    DAnny3211 9,184 Super User on at
    RE: Receiving selected all RMAs in arrival overview

    hi

    In Dynamics AX, the Receipt in Process status for an RMA is automatically set to "Complete" when the RMA has been fully received and the arrival journal has been posted. If you're unable to Start Arrival on items because the Receipt in Process status is stuck on "Complete," you may need to manually update the status to "None" to reset the RMA and allow for the Start Arrival process to begin.

    Here are the steps to manually update the Receipt in Process status for an RMA in Dynamics AX:

    Open the RMA that you want to update in the Arrival Overview form.

    Navigate to the "Receipts" tab.

    Locate the line for the item that you want to update the status for.

    In the "Receipt in Process" column, click the dropdown arrow and select "None" to reset the status.

    If you have multiple lines to update, repeat steps 3-4 for each line as needed.

    Once you've updated the status for all necessary lines, click the "Start Arrival" button to begin the arrival process.

    By manually updating the Receipt in Process status to "None," you should be able to reset the RMA and begin the Start Arrival process.

    DAniele

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