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Customer Insights - Journeys forum
Answered

Auto Email Send Scheduler Feature in Real-time Marketing

Posted on by 18
Hello,
 
Can anyone please let me know if we can set an auto email schedule time in customer journeys to send emails at a scheduled date and time through journeys in the real-time marketing area and not outbound marketing?
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  • Verified answer
    Cui Hao Profile Picture
    Cui Hao on at
    Auto Email Send Scheduler Feature in Real-time Marketing
    Hi,

    The scheduling functionality of the real-time module is combined into journeys through multiple communication channels, which can be associated with specific contact segments based on scheduled times, or can be “triggered” to interact and communicate with the customer at the right time.
    So the approach I've described to you is equivalent to the Real-Time Module's "Schedule" feature.

    Best regards,
    Cui Hao
  • RS-02051323-0 Profile Picture
    RS-02051323-0 18 on at
    Auto Email Send Scheduler Feature in Real-time Marketing
    Hi Cui Hao,
     
    Thank you for your suggestion. I just have one last question. Do we have the "Schedule" feature in Journeys in Real-time marketing like we have in the outbound-marketing?
     
  • Suggested answer
    Cui Hao Profile Picture
    Cui Hao on at
    Auto Email Send Scheduler Feature in Real-time Marketing
    Do you have any questions now?If it solved your problem, please mark it as verified to help other community members find more.
  • Suggested answer
    Cui Hao Profile Picture
    Cui Hao on at
    Auto Email Send Scheduler Feature in Real-time Marketing
    Hi,

    There are three ways to do this as follows:
    1.Schedule for later : You can delay delivery with this setting in your email. When you select schedule for later, a journey will be created for you automatically, and you can see the time in the journey as well.

     

    2. Perhaps you could also use a wait condition.


    3. Perhaps you can also solve your problem by setting up the quiet time, the reference link is as follows:
    https://learn.microsoft.com/en-us/dynamics365/release-plan/2023wave2/marketing/dynamics365-marketing/prevent-messages-sending-during-unwanted-times-setting-up-quiet-times-using-copilot
    You can try the above methods.


    Best regards,
    Cui Hao

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