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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Direct Send feature wo...
Customer experience | Sales, Customer Insights,...
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Direct Send feature won't operate when multiple records selected

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Posted on by nwebber 93
Hello,
 
In D365, Users have the ability to select multiple records at a time, and then select /Send Direct Email/ from the top ribbon. The problem I have run into is this: When I select 1 record, the Direct Send feature functions correctly. However, if multiple records are selected, then it does not function at all. I have done some digging into this issue, and I can confirm that the /Enable Direct Email/ is enabled. I can also confirm that the records in question have the /Allow Bulk Emails/ option set to /Allow/. 
 
I also found this thread from 2018 where they had the same issue, but the verified answer links to a page that no longer exists, so it is unhelpful
 
 
If anyone knows how I can get this enabled, that would be fantastic.
  • nwebber Profile Picture
    nwebber 93 on at
    Direct Send feature won't operate when multiple records selected
    Well it looks like you were spot on Leah Ju.
     
    There was a job back on the 11th that said "Waiting on Timer". Once I resumed that job, things went back to normal.
     
    I will add this caveat though for anyone else that may stumble across this. When I looked at the System Jobs, the last entry for Bulk Email was the 11th with the status message above. Once I resumed it, every attempts from the last 9 days started coming in, even the ones where the Sales Reps tried to send the same one multiple times. There was no indication from the System that this would happen. So it is something to be aware of should anyone else have this issue. And hopefully they don't have a 9 day backlog like we experienced. 
     
    Thank you for the assistance!
  • Suggested answer
    Goloknath Profile Picture
    Goloknath 1,805 User Group Leader on at
    Direct Send feature won't operate when multiple records selected
    As suggested by Leah pls check the Bulk Email system job status. If it stuck then resume it, if still the issue persists then I would recommend to check with Microsoft support which will be easy way to fix the issue as small troubleshoot may help to fix the issue. Thanks!
     
    I hope this helped to answer. If this helped pls mark as verified which will help someone else to resolve their issue. Thanks!
  • Suggested answer
    Leah Ju Profile Picture
    Leah Ju Microsoft Employee on at
    Direct Send feature won't operate when multiple records selected
    Hi Partner,
    It's so starnge.
    Have you checked status of the bulk email system job?
    Settings > System jobs:
    See what the status of this job is.
    Firstly, you can try to resume it.
    If a system job fails, you can view the details about what steps failed and what the problems may have been. 
    I hope you can mark my answer verified if it answer your question! If you have any questions, please feel free to contact me.
    Regards,
    Leah

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