Skip to main content

Notifications

Announcements

No record found.

Microsoft Dynamics CRM forum
Suggested answer

Email Campaigns Failed After Batch of 20

Posted on by 25

Hello,

I've run plenty of quick campaigns before with 500+ emails and yet yesterday when I did so, it got stuck after the first batch of 20. After several hours it managed another 6 very randomly, but clearly there is a flaw. I've seen a similar post with no answer: https://community.dynamics.com/crm/f/microsoft-dynamics-crm-forum/269862/email-campaigns-fail-after-20-recipients

But I know as recently as two weeks ago I was successfully running quick campaigns to hundreds of contacts.

I could see the "ActivityPropagation" process running several times a minute in the system jobs, but it is not producing any emails. As such, I deactivated the "ActivityPropagation" process in customisations as the only means of stopping the process trying to run. By the time I had done this, it had already tried many more batches of 20 than would have amounted to the c500 emails I was trying to send.

I re-activated the process and then tried the Quick Campaign again today, but it is the same issue again... Stuck on 20.

Incidentally, I tried running a QC for 21 dummy contacts and it did send all 21 (albeit with a bit of a delay on the last one). Does this sound like a resources issue?? Surely it would be saying "Waiting for Resources" rather than "Succeeded" in the system jobs section.

Thanks very much - any thoughts VERY welcome.

jmillsjmills

  • Suggested answer
    Timothy Bohte Profile Picture
    Timothy Bohte 2 on at
    RE: Email Campaigns Failed After Batch of 20

    Hi,

    You should contact Microsoft Support.

    Personally I wouldn't use quick campaigns to send out large numbers of emails in bulk to prevent the whole mail domain to be blacklisted. I would use a marketing solution like Dynamics 365 Marketing for this instead.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Anton Venter – Community Spotlight

Kudos to our October Community Star of the month!

Announcing Our 2024 Season 2 Super Users!

A new season of Super Users has arrived, and we are so grateful for the daily…

Dynamics 365 Community Newsletter - September 2024

Check out the latest community news

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 290,554 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 228,588 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,148

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans