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Customer Service forum

Close imported cases

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Posted on by

I have imported cases to my newly installed system. I have no open activities in any cases. I would like to close these cases via an automated process. please suggest a way of doing it. Please note: I do not have any programming experience.

Best,

Bhavesh

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  • Suggested answer
    MihirShah Profile Picture
    4,038 on at

    Hi,

    You can do this by creating an on demand workflow.

    Assuming you have the security permissions to create one.

    Create an on demand workflow for entity Case.

    The workflow will be to change the status of the case to resolved and add the status reason also.

    Activate the workflow.

    Now  go to the active cases view and select all the cases you want to resolve and run the workflow.

    No code needed.

    Hope this helps.

  • Community Member Profile Picture
    on at

    Mihir, thanks for your time. I belive that resolving an incident is a process and cannot be just a toggle of a field.

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