web
You’re offline. This is a read only version of the page.
close
Skip to main content

Notifications

Announcements

No record found.

Community site session details

Community site session details

Session Id :
Customer experience | Sales, Customer Insights,...
Answered

Incorrect figure on customer journey insights

(0) ShareShare
ReportReport
Posted on by

Hi,

The insights on the customer journey don't seem to add up. Starting with the "contacts in this journey". It shows as 724 in the image below, but when that particular list is opened there are only 710 contacts. Has anyone else experienced issues with incorrect figures in the insights section? Is there any solution to this?

pastedimage1628161364410v1.png

I have the same question (0)
  • Nya Profile Picture
    29,060 on at

    Hi,

    Would you please attach the screenshot of the Insights tab also to show the incorrect number you mentioned?

  • Community Member Profile Picture
    on at

    Hi! Here you go:

    pastedimage1628233868020v1.png

  • Verified answer
    Nya Profile Picture
    29,060 on at

    Hi,

    Do you mean the number – Total delivered in the Insights tab does not equal to the number of the contacts in the subscription list?

    If yes, this is a normal phenomenon.

    First of all, the number of the subscription list member is changing dynamically and not a fixed value, since there will be new subscribers and unsubscribers.

    The total delivered number means the number of emails delivered successfully. In other word, there are also unsuccessful attempts to deliver. For example, the Hard bounces and Soft bounces in your screenshot.

    The specific delivery and failure categories can be seen in the Insights tab of the certain Marketing Email.

     pastedimage1628235422879v1.png

    Please refer to the following documentation to know more about the Insights of Marketing Email.

    Glossary of common insights terms (Dynamics 365 Marketing) | Microsoft Docs

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Neeraj Kumar – Community Spotlight

We are honored to recognize Neeraj Kumar as our Community Spotlight honoree for…

Leaderboard > Customer experience | Sales, Customer Insights, CRM

#1
Tom_Gioielli Profile Picture

Tom_Gioielli 70 Super User 2025 Season 2

#2
Gerardo Rentería García Profile Picture

Gerardo Rentería Ga... 33 Most Valuable Professional

#3
Daniyal Khaleel Profile Picture

Daniyal Khaleel 32 Most Valuable Professional

Last 30 days Overall leaderboard

Product updates

Dynamics 365 release plans