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Dynamics 365 Community / Forums / Microsoft Dynamics AX (Archived) / POS printing issue
Microsoft Dynamics AX (Archived)

POS printing issue

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Posted on by vivo88 1,066

I am trying to print a receipt from Retail POS and I get the below error:

retail pos encountered a problem and could not print

Below is the error log from Event viewer:

Microsoft.Dynamics.Retail.Pos.Services.Printer: System.Drawing.Printing.InvalidPrinterException: Settings to access printer 'Printer1' are not valid.
at System.Drawing.Printing.PrinterSettings.GetHdevmodeInternal(String printer)
at System.Drawing.Printing.PrinterSettings.GetHdevmodeInternal()
at System.Drawing.Printing.PrinterSettings.GetHdevmode(PageSettings pageSettings)
at System.Drawing.Printing.PrintController.OnStartPrint(PrintDocument document, PrintEventArgs e)
at System.Windows.Forms.PrintControllerWithStatusDialog.OnStartPrint(PrintDocument document, PrintEventArgs e)
at System.Drawing.Printing.PrintController.Print(PrintDocument document)
at System.Drawing.Printing.PrintDocument.Print()
at Microsoft.Dynamics.Retail.Pos.Services.Printer.WindowsPrinting(String textToPrint, String printerName)
at Microsoft.Dynamics.Retail.Pos.Services.Printer.PrintReceipt(String text).

 

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I have the same question (0)
  • Community Member Profile Picture
    Community Member on at

    dear ,,

    change the name for printer in store To Printer1

    this link will help you

    technet.microsoft.com/.../hh597217.aspx

  • vivo88 Profile Picture
    vivo88 1,066 on at

    Your suggestion didn't work.

  • Verified answer
    vivo88 Profile Picture
    vivo88 1,066 on at

    I wanted to print out receipts from Retail POS to the default print - XPS.

    I added the default printer in the the sql table ax.RETAILHARDWAREPROFILE.

    This did the trick and I was able to print the receipts without any error.

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