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Customer experience | Sales, Customer Insights,...
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The font on my marketing emails is changed when the email is sent

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Posted on by 30

Hello community

I am creating my marketing emails I set up my company's authorized fonts and in the app the email template to be sent looks as expected. But when the email is sent the email that is received looks completely different from what I created. all the fonts are completely changed.

Are you experimenting with this? what can be causing it? how can I fix it?

Thank you so much, any advice is highly appreciated.

CaroM

I have the same question (0)
  • Hari Narayan Singh Profile Picture
    230 on at

    Hi CarolinaMP ,

    I have been using different fonts for my emails, never encountered this...

    Maybe the receiving email client might not support the font you are using, Please verify that first!

  • LoizouAndreasL Profile Picture
    5 on at

    Hi there,

    I am experiencing the same issue when using custom fonts, it seems any attempts to assign a fallback font in anyway are not working.

    Did you achieve anything form your end?

    Thanks

  • Suggested answer
    Aga M Profile Picture
    Microsoft Employee on at

    Hi CarolinaMP,

    Thank you for the question. Not all email clients support custom fonts.
    As a result, your custom font might be automatically "converted" into some other font.

    Best regards,
    PM, D365 Marketing

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