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GP Vendor Hold box will not save when unchecked

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Posted on by William F. 5

Good Morning,

One of my users is experiencing an issue where when they uncheck the vendor hold box, apply and save, the vendor hold box doesn't save as being unchecked. 

Tried creating a new user and copying the FLS and person settings of a user who isn't experiencing the issue and the copied user still has the issues. Also tried creating a new user and manually setting the person settings and FLS to mimic a user who isn't experiencing the issue and that didn't yield any positive results as well. 

Has anyone experienced this issue? If so how were you able to resolve?

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  • David Musgrave MVP GPUG All Star Legend Moderator Profile Picture
    David Musgrave MVP ... 13,833 Moderator on at
    RE: GP Vendor Hold box will not save when unchecked

    Without seeing what is happening behind the scenes I can't assist more.

    Hopefully the MS team will work it out for you.

    If you installed GP Power Tools and activated the free 30 day trial period I would be able to give you steps to troubleshoot.

    FYI: logs captured with GPPT would be so targeted the probably would not contain any data that would cause privacy issues, also you could redact if needed.

    Contact me via www.winthropdc.com/contact.htm if you want to my assistance.

  • William F. Profile Picture
    William F. 5 on at
    RE: GP Vendor Hold box will not save when unchecked

    I can't share logs for security reasons, and I am already working with a support specialist from Microsoft.

    I appreciate the offer, but if you have any other immediate ideas that I can try outside of the logs I am open to ideas to try.

  • David Musgrave MVP GPUG All Star Legend Moderator Profile Picture
    David Musgrave MVP ... 13,833 Moderator on at
    RE: GP Vendor Hold box will not save when unchecked

    I stopped working for Microsoft in 2014 after 14 years as an Escalation Engineer on the support team.

    If you attach the logs here I could review them.

    Please note that GP Power Tools can capture 5 different logs with a single click just before and after the event you are trying to capture.

    This provides much more and targeted information that the methods Microsoft support would ask for.

    This is why the Support Debugging Tool was so amazing at its job.

    David

  • William F. Profile Picture
    William F. 5 on at
    RE: GP Vendor Hold box will not save when unchecked

    I've already added a debug script and copied logs of both successful and unsuccessful trials to send to Microsoft support.

    Just checking to see if there are any other solutions that may be tried while I am waiting for them to respond or if anyone else has experienced this and has a solution.

  • David Musgrave MVP GPUG All Star Legend Moderator Profile Picture
    David Musgrave MVP ... 13,833 Moderator on at
    RE: GP Vendor Hold box will not save when unchecked

    Using GPPT to capture logs of it working and not working would allow a comparison.

    You can just install and use the free 30 day trial period.

    Regards

    David 

  • William F. Profile Picture
    William F. 5 on at
    RE: GP Vendor Hold box will not save when unchecked

    FLS is not set on any of the users in question.

    PMINVHOLD, PROTECTSECURITY, UNMARKALL, VENDORHOLD are all unchecked and saved so that the security is not enabled.

    The vendor hold is what is in question. Some of my users are able to remove the vendor hold check box from the purchasing > vendor card and some of my users are not.

    All users have the exact same settings.

  • David Musgrave MVP GPUG All Star Legend Moderator Profile Picture
    David Musgrave MVP ... 13,833 Moderator on at
    RE: GP Vendor Hold box will not save when unchecked

    Hi William

    I would be able to easily identify the cause and solution with the logging, troubleshooting and debugging capabilities in GP Power Tools (formerly the MBS Support Debugging Tool).

    What are you using FLS (Field Level Security) for?

    David Musgrave

    Original creator and developer of Advanced Security, Field Level Security and Support Debugging Tool.

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