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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Marketing Email Templa...
Customer experience | Sales, Customer Insights,...
Suggested Answer

Marketing Email Template Designer

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Posted on by kelly1 193

Hi,

We have a marketing email template and the sections are being rendered differently on different PCs. The same thing happens when you click on the preview tab:

Template viewed by certain users:

pastedimage1610707745534v1.png

Same template viewed by other users:

pastedimage1610707767948v2.png

As you can see the text's vertical alignment and the column's height is different. Do you know why this might be happening?

Thanks.

I have the same question (0)
  • Community Member Profile Picture
    Community Member on at

    Hi kelly,

    If email Template designing is something that is causing you issues and consuming your time. I suggest you should have a look at SolzEditor. This is an addon using which you can create responsive emails just by Drag &Drop. Please have a look at the video link attached.

    Video Link: www.youtube.com/watch

  • Suggested answer
    Eduard Brown Profile Picture
    Eduard Brown on at

    This isn't an expected behavior. Please file a support ticket to ensure we can assist further admin.powerplatform.microsoft.com/

    Thanks,

    Eddy

  • kelly1 Profile Picture
    kelly1 193 on at

    Hi,

    Yes same template and same browsers. When the templates is selected in the marketing email it appears properly on both accounts. The only difference is seen on the marketing email template page.

  • Zukasa Kyu Profile Picture
    Zukasa Kyu 135 on at

    Hi

    Is it same email template? Are your users using different browsers?

    Copy the source code and create a local html page and check it’s rendered result.

    Zyukasa

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