web

You’re offline. This is a read only version of the page.

News and Announcements icon

Dynamics 365 CommunityForums Customer experience | Sales, Customer Insights,... Matching Customer Voic...

Customer experience | Sales, Customer Insights,...

Unanswered

Matching Customer Voice Survey afterwards with Dynamics 365

(1) Share

Report

Report

Posted on by RichardV25

36

Hi y'all,

I received a request of our Telecommunication team to make them a Customer Voice Survey that they can follow as a script during phonecalls to measure Customer Satisfaction.

The reason of choosing Customer Voice is its Response storage and connection with PowerBI.

So the scenario is; They want to call a contact after they lost touch after sending a quota. They want to open up the survey themselves while having the phonecall and fill in the Survey to improve insights.

However, is this possible? And is it then possible to match the Customer Voice Survey afterwards with a contact and its activities in Dynamics 365?

Hope you have some enlighting news.

Thanks!

I have the same question (0)

All responses Img

All responses (0)

Answers Img

Answers (0)

Helpful resources

News and Announcements

Dynamics 365 Community Calls Return

Join experts in person to explore low code and AI agents at the Power Platform Community Conference sponsored by Microsoft

Responsible AI policies for the Community

Quick Links

Subscribe to this forum!

Stay up to date on forum activity by subscribing.

Leaderboard > Customer experience | Sales, Customer Insights, CRM

#1

Hamza H 141

#2

Daniyal Khaleel 132

#3

DAnny3211 130

Last 30 days Overall leaderboard

Featured topics

Hide selecting Contact for potential customer when creating quote

Product updates

Dynamics 365 release plans