Unified Service Desk 4.2.0.29 Crash - Users Unable to Launch - Memory Exceptions

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Posted on by Suman Bahuguna

We have USD 4.2.029 installed for customer and it has started crashing all of sudden without any code change , Can any VM update / Windows Update Impact USD like this ? I am really clueless how this has happened.

Application: UnifiedServiceDesk.exe Framework Version: 4.2.0.29: Unified Service Desk Description: The process was terminated due to an unhandled exception. Exception Info: System.AccessViolationException at System.String.wcslen(Char*) at System.String.CtorCharPtr(Char*) at CefSharp.Core.CefSettingsBase.get_BrowserSubprocessPath() Exception Info: System.Reflection.TargetInvocationException at System.RuntimeMethodHandle.InvokeMethod(System.Object, System.Object[], System.Signature,

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Venkatesh Nadar on at

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RE: Unified Service Desk 4.2.0.29 Crash - Users Unable to Launch - Memory Exceptions

Hi,

As per the error, it can be an async crash or the USD version might be having the issue.

Please open a support ticket to investigate further on it.

Regards,

Venkatesh N