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Finance | Project Operations, Human Resources, ...
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Dynamics GP 2018 - Form load failed: out of memory

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Posted on by Microsoft Employee

We are experiencing the following errors in Dynamics GP 2018. Users are forced to log out of GP and log back in:

Form load failed: Out of memory

Unhandled form exception

SCRIPTS - data area

EXCEPTION_CLASS_FORM_MEMORY

and on the server the following errors are within the event log:

Faulting application name: Dynamics.exe, version: 18.0.10.0, time stamp: 0x59e61edf

Faulting module name: KERNELBASE.dll, version: 6.3.9600.19425, time stamp: 0x5d26ae6e

Exception code: 0xe0434352

Fault offset: 0x00034e28

Faulting process id: 0x1d08

Faulting application start time: 0x01d5e0606f2a6931

Faulting application path: C:\Program Files (x86)\Microsoft Dynamics\GP2018\Dynamics.exe

Faulting module path: C:\Windows\SYSTEM32\KERNELBASE.dll

Report Id: 8879c223-4c67-11ea-8141-0050569f3e34

Faulting package full name:

Faulting package-relative application ID:

 

 

Application: Dynamics.exe

Framework Version: v4.0.30319

Description: The process was terminated due to an unhandled exception.

Exception Info: System.OutOfMemoryException

   at ScriptUtility.CreateArgument(ATSI*, ADDR*)

   at <Module>.tg_vstools_execute_gscript_trigger(Int16, Int16, Int16, Int16, Int16)

   at <Module>.TNT_new_event_loop(Int16 (HWND__*, EVENT*, Int16*), Int16, Int16)

   at <Module>.dtw_run()

   at <Module>._WinMainCRTStartup()

Any help is greatly appreciated. This is causing many issues across our company.

  • RE: Dynamics GP 2018 - Form load failed: out of memory

    SmartView is a add-in that functions pretty similar to SmartLists, and it will be intensive on memory. The same goes for the Trial Balance.

    The thing to remember here is that GP is a 32 bit program, it can only access 4GB of memory, regardless of how much more is in the environment. If you are using all 4 it can access, then it will act as if it is out of memory.

    If you filter down either the view or the Trial Balance do they complete without error more often? For instance, if you set the maximum results in SmartView/SmartList down to ~1000, does the error still appear?

    The idea here is just to rule items out.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Dynamics GP 2018 - Form load failed: out of memory

    Also when users run a trial balance.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Dynamics GP 2018 - Form load failed: out of memory

    This is occurring for users consistently in Smartview and when trying to drill down on an account.

    Both the SQL server hosting the Dynamics GP database and the terminal server which users are accessing the application have more than enough memory allocated and do not have any signs of high utilization.

  • RE: Dynamics GP 2018 - Form load failed: out of memory

    Hi, 


    Are these errors happening on a specific window, or are they completely random? 

    What are users doing when the error occurs?

    We usually see these errors when users act on something large. For example, printing a report or filtering a SmartList. The problem can be that the process is using all of the memory GP has access to.

    Thanks!

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