web
You’re offline. This is a read only version of the page.
close
Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / How to import Knowledg...
Customer experience | Sales, Customer Insights,...
Unanswered

How to import Knowledge Article Images from one Instance to another

(0) ShareShare
ReportReport
Posted on by Siddique mahsud 11

Hi,

I've created a lot of Knowledge base articles in my Dev environment, and most of the article's content contains images.

I've successfully imported the Knowledge base articles, Categories, and related files to the UAT instance.

Issue:
The images are not showing in UAT in KB articles
pastedimage1660108739447v1.png


Then I imported the images (msdyn_knowledgearticleimage) from Dev to UAT, but attribute [msdyn_knowledgearticleimage][msdyn_blobfile] does not contain data in UAT, and according to MS doc the attribute "msdyn_blobfile" is a read-only https://docs.microsoft.com/en-us/power-apps/developer/data-platform/webapi/reference/msdyn_knowledgearticleimage?view=dataverse-latest#:~:text=Read%20Only-,msdyn_blobfile,-Edm.Binary 


Is there any workaround to get the images on the destination instance, or do we just need to manually edit/add the images on UAT? 

Any help would be appreciated.

Thanks

I have the same question (0)
  • Mi_mi Profile Picture
    Mi_mi 5 on at

    Hi !

    Were you able to solve the issue? As I am facing the same thing.

    Thanks!

  • Siddique mahsud Profile Picture
    Siddique mahsud 11 on at
    Hi MVk75,
    ​​​​​​​
    Sorry for late response, No help were found, and i think we asked the team to manually fix the images the destination ORG.

    Regards,
    M Siddique
  • Richard Magee Profile Picture
    Richard Magee 66 on at
    I've used the Kingswaysoft adapter and SSIS to migrate knowledgebase articles, and that worked well.  There are other ways too.
  • Community member Profile Picture
    Community member 2 on at
    Any approach for this problem. Did anyone solve this issue.
     
    Thanks.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Neeraj Kumar – Community Spotlight

We are honored to recognize Neeraj Kumar as our Community Spotlight honoree for…

Congratulations to the November Top 10 Community Leaders!

These are the community rock stars!

Leaderboard > Customer experience | Sales, Customer Insights, CRM

#1
Tom_Gioielli Profile Picture

Tom_Gioielli 170 Super User 2025 Season 2

#2
#ManoVerse Profile Picture

#ManoVerse 61

#3
Gerardo Rentería García Profile Picture

Gerardo Rentería Ga... 52 Most Valuable Professional

Last 30 days Overall leaderboard

Featured topics

Hide selecting Contact for potential customer when creating quote

Product updates

Dynamics 365 release plans