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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Marketing email is not...
Customer experience | Sales, Customer Insights,...
Suggested Answer

Marketing email is not delivered . insight doesn't show the right status

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Posted on by Community Member

Hi,

We mailed out a newsletter using D365 Marketing solution. One of the recipients reported that he didn't receive the Newsletter. I created a segment with two test emails ( his email and mine).

Segment shows as two members (image 1). however, the customer journey shows delivered one email  (image 2) and not showing any other status to identify what happened to his email.

When i ran the customer journey, I received the newsletter, not him. 

Is there any way to find out why the newsletter was failed to deliver to his email?

I verified his email in Outlook which is working fine. Please advise me why D365 Marketing didn't work. Thank you, Siva

Image 1

pastedimage1625507676151v1.png

image 2

pastedimage1625507687050v3.png

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  • Suggested answer
    Nya Profile Picture
    Nya 29,060 on at

    Hi Siva,

    Please navigate to the Insights tab of the certain email to see the details of the delivery.

    You can find the sending records you need according to Timestamp. Then determine what is causing the error and what to do about it based on the specific error category.

     

    For more details about the categories, please refer to the following documentation:

    Glossary of common insights terms (Dynamics 365 Marketing) | Microsoft Docs

     

    If this helped you, I'd appreciate it if you'd mark this as a Verified Answer, which may in turn help others as well.

    Best Regards,

    Nya

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