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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Status reason updated ...
Customer experience | Sales, Customer Insights,...
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Status reason updated by the SYSTEM after creating a new event registration

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Posted on by dz_ha 49

Hello,

After the user creates a new event registration at the event, that record is updated and the status reason filed is changed from the default active to inactive. After the registration is created, it is not visible in active event registrations, only in inactive event registrations. When I look at the audit history, I see that there was an update by SYSTEM immediately after the user created a new record. By reviewing System jobs, I noticed that there are no other processes or workflows in the background that could do the update. I would like to note that this case is not repeated constantly on every event registration. It only happens sometimes, e.g. out of 10 registrations, the update status reason field occurs on 2 event registrations.

Can anyone help me with this?

Thank you very much.

  • Suggested answer
    Abdul Wahab Profile Picture
    Abdul Wahab 12,077 Super User 2024 Season 1 on at
    RE: Status reason updated by the SYSTEM after creating a new event registration

    Hi dz_ha,

    Below are the responsible components:

    1. Sdk Message Processing Step
    2. Processes

    Analyse them.

  • dz_ha Profile Picture
    dz_ha 49 on at
    RE: Status reason updated by the SYSTEM after creating a new event registration

    Hi Abdul Wahab,

    Thank you for your answer.

    Yes, I can share my table dependencies.

    I have the following dependencies for the Event Registration table:

    • Entity Analytics Config
    • EntityRelationship
    • Model-driven App
    • Process
    • Sdk Message Processing Step
    • Sdk Message Processing Step Image
    • Site Map
    • System Chart
    • System Form
    • View

    I have the following dependencies for the Status Reason field in Event Registration table:

    • View
    • System Form 

    I have the following dependencies for the Status field in Event Registration table:

    • View
    • Sdk Message Processing Step
    • Sdk Message Processing Step Image
    • System Form
  • Suggested answer
    Abdul Wahab Profile Picture
    Abdul Wahab 12,077 Super User 2024 Season 1 on at
    RE: Status reason updated by the SYSTEM after creating a new event registration

    Hi dz_ha,

    Can you please check the dependencies of your table? Share it here if you can. Below are some responses.

    1. Sdk Message Processing Step (90% responsible)
    2. Workflow
    3. Power Automate

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