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Dynamics 365 Community / Forums / Microsoft Dynamics NAV (Archived) / The server "Dynam...
Microsoft Dynamics NAV (Archived)

The server "DynamicsNAV71" was unable to process the request...

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Posted on by Dan Eckhoff 1,305

I am getting an error on a recently converted 2009R2 to 2013R2 install when they try to change an item key from the item card.  NAV 2013 R2 cumulative Patch 6 on Server 2008 R2 and SQL 2008 R2.  This problem does not present on a copy of the database brought back to our development environment.

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  • Marvin Powell Profile Picture
    Marvin Powell 5 on at

    This error occured to me only after updating the server to a new version (Cumulative Update 7 in my case), but not updating the client.

    So first I'd check if client and server versions of Dynamics NAV differ in the customer environment.

  • Jatin Patel Profile Picture
    Jatin Patel 2,641 on at

    Please check your Event Viewer log for more detail and post here.

  • Snehanshu Mandal Profile Picture
    Snehanshu Mandal 560 on at

    you have not mentioned the exact erro text. can you provide some more details on the same ?

    - on what activity you are getting the error?

  • Suggested answer
    jcastro Profile Picture
    jcastro 2,245 on at

    I have faced a similar situation when an object wasn't properly compiled due to a character encoding missmatch (yep, it was a fun one to figure out).

    One thing you can do is check on SQL Management Studio the object metadata table and see if you find anything weird in there (like missing data on key fields and such).

  • Verified answer
    Dan Eckhoff Profile Picture
    Dan Eckhoff 1,305 on at

    This issue is closed.  Frankly, it's been so long I can't even remember what the solution was.

  • ManishS Profile Picture
    ManishS 86 on at

    I am facing this similar issue, but for standard cronus database.

    The server "DynamicsNAV71" was unable to process the request.

    I can see the service running, development starts normally.

    My laptop is on domain, I can access all server database & RTC, but the database locally installed gives error when i start RTC only.

  • ManishS Profile Picture
    ManishS 86 on at

    This is what I found in the event log.

    Fault bucket 125434532095, type 5

    Event Name: DynamicsNavServiceException

    Response: Not available

    Cab Id: 0

    Problem signature:

    P1: Microsoft.Dynamics.Nav.Server

    P2: 7.1.36310.0

    P3: 532a1258

    P4: mscorlib.dll

    P5: 4.6.127.1 built by: NETFXREL3STAGE

    P6: 561da455

    P7: 321

    P8: 10

    P9: System.ArgumentException

    P10:

    Attached files:

    C:\Users\Administrator.MANISHS\AppData\Local\Temp\1936.423.635884580487623459.dmp

    C:\Users\Administrator.MANISHS\AppData\Local\Temp\1936.423.635884580487623459.txt

    C:\Users\Administrator.MANISHS\AppData\Local\Temp\WER463E.tmp.WERInternalMetadata.xml

    These files may be available here:

    C:\ProgramData\Microsoft\Windows\WER\ReportArchive\NonCritical_Microsoft.Dynami_a23d6ce98f62967b9c9c5a5ad5a1543b746dfdb_00000000_1850538c

    Analysis symbol:

    Rechecking for solution: 0

    Report Id: 2d4ea27a-bb56-11e5-8d83-f04da26c5321

    Report Status: 0

    Hashed bucket: 383c6f03558151ab11829fe8a2e7feb8

  • ManishS Profile Picture
    ManishS 86 on at

    Another one,

    Type: Microsoft.Dynamics.Nav.Client.NavClientClosingException

    Fatal: False

    ShowError: True

    Message: The server "DynamicsNAV71" was unable to process the request. Close the application and start it again.

    StackTrace:

        at Microsoft.Dynamics.Nav.Client.WinClient.ExceptionHandler.DoExecute(Func`1 execute)

        at Microsoft.Dynamics.Nav.Client.WinClient.StartWinFormsClient.RunCore()

    Source: Microsoft.Dynamics.Nav.Client.WinClient

    HResult: -2146233088

    ----------------------------------

    Type: Microsoft.Dynamics.Nav.Types.Exceptions.NavServerSessionException

    Message: The server "DynamicsNAV71" was unable to process the request. Close the application and start it again.

    StackTrace:

        at Microsoft.Dynamics.Nav.Client.ConnectionEstablisher.OpenConnection(ConnectFailedEventArgs connectFailedArgs, ConnectionRequest connectionRequest, SpnSetting spnSettingToTry, Boolean allowSpnSettingsSwap, UserSettings& userSettings)

        at Microsoft.Dynamics.Nav.Client.ConnectionEstablisher.OpenConnection(ConnectionRequest connectionRequest, UserSettings& userSettings)

        at Microsoft.Dynamics.Nav.Client.ServiceConnection.OpenConnection()

        at Microsoft.Dynamics.Nav.Client.ServiceConnection.Initialize()

        at Microsoft.Dynamics.Nav.Client.FormBuilder.BuilderSessionInitializer.InitializeService(IService service)

        at Microsoft.Dynamics.Nav.Client.FormBuilder.BuilderSessionInitializer.OpenConnectionToServer()

        at Microsoft.Dynamics.Nav.Client.WinClient.NavWinFormsClientSession.OpenServerConnectionCore()

        at Microsoft.Dynamics.Nav.Client.WinClient.NavWinFormsClientSession.OpenServerConnectionWithOneLoginAttempt()

        at Microsoft.Dynamics.Nav.Client.WinClient.NavWinFormsClientSession.InitializeUISession()

        at Microsoft.Dynamics.Framework.UI.Windows.ClientSessionBase.SetupSessions()

        at Microsoft.Dynamics.Framework.UI.Windows.ClientSessionBase.InitCore()

        at Microsoft.Dynamics.Nav.Client.WinClient.NavWinFormsClientSession.InitCore()

        at Microsoft.Dynamics.Framework.UI.ClientSessionCore.Init()

        at Microsoft.Dynamics.Framework.UI.Windows.ClientSessionBase.Run()

        at Microsoft.Dynamics.Nav.Client.WinClient.NavClientErrorHandler.ExecuteAndCatchExceptions(Func`1 execute)

    Source: Microsoft.Dynamics.Nav.Client.ServiceConnection

    HResult: -2146233088

    ----------------------------------

    Type: Microsoft.Dynamics.Nav.Types.Exceptions.NavServerSessionException

    Message: The server "DynamicsNAV71" was unable to process the request. Close the application and start it again.

    HResult: -2146233088

    ----------------------------------

    Type: System.ArgumentException

    Message: An item with the same key has already been added.

    StackTrace:

        at System.ThrowHelper.ThrowArgumentException(ExceptionResource resource)

        at System.Collections.Generic.Dictionary`2.Insert(TKey key, TValue value, Boolean add)

        at Microsoft.Dynamics.Nav.XmlMetadata.MetadataProvider.LoadLanguages()

        at Microsoft.Dynamics.Nav.XmlMetadata.MetadataProvider.GetLanguageIdByAbbreviatedName(String abbreviatedName)

        at Microsoft.Dynamics.Nav.Runtime.NCLCaptionStrings.CreateNCLCaptionStrings(String captionML, String defaultValue)

        at Microsoft.Dynamics.Nav.Runtime.NCLMetaTable.AssignFromMetaTable(MetaTable metaTable, Boolean databaseConvertedFromNav2013)

        at Microsoft.Dynamics.Nav.Runtime.NCLMetaTable.LoadMetadata()

        at Microsoft.Dynamics.Nav.Runtime.NCLMetaApplicationObject.Populate()

        at Microsoft.Dynamics.Nav.Runtime.NCLMetadata.GetMetaApplicationObject(ObjectType objectType, Int32 objectId, Boolean requireCompiled)

        at Microsoft.Dynamics.Nav.Runtime.NavDatabaseChangeListener.get_ObjectTrackingTable()

        at Microsoft.Dynamics.Nav.Runtime.NavDatabaseChangeListener.Initialize()

        at Microsoft.Dynamics.Nav.Runtime.NavDatabase.InitializeChangeListener()

        at Microsoft.Dynamics.Nav.Runtime.NavDatabase.EnsureDatabaseInSync(Boolean enableLockTimeout)

        at Microsoft.Dynamics.Nav.Runtime.NavUser.GetAllUsers(NavDatabase database)

        at Microsoft.Dynamics.Nav.Runtime.NavUserCache.RefreshList()

        at Microsoft.Dynamics.Nav.Runtime.NavUserCache.GetUser(Func`2 match)

        at Microsoft.Dynamics.Nav.Runtime.NavUserCache.TryGetNavUserFromSid(String sid, NavUser& user)

        at Microsoft.Dynamics.Nav.Runtime.NavUserAuthentication.InternalAuthenticate()

        at Microsoft.Dynamics.Nav.Runtime.NavUserAuthentication..ctor(NavTenant tenant, NavUserAuthenticationType authenticationType, Boolean isNavAdminUser, Object token, String userName, String authenticationKey)

        at Microsoft.Dynamics.Nav.Service.NSServiceBase.ValidateAndCreateSession(ConnectionRequest connectionRequest, Boolean requireNavUser)

        at Microsoft.Dynamics.Nav.Service.ServiceOperationInvoker.CreateNewSessionCombinator(ServiceOperation innerOperation, NSServiceBase serviceInstance, Boolean requireNavUser, Object[] inputs, Object[]& outputs)

    Source: mscorlib

    HResult: -2147024809

  • Suggested answer
    keoma Profile Picture
    keoma 32,729 on at

    try to run the sql server service with a different user, e.g. the local system user. restart the sql server service and the nav service.

  • Community Member Profile Picture
    Community Member on at

    Dear all,

    I have the same issue, many user canot open Navision 2013, due to this error message:

    The server “DynamicsNAV71FR” was unable to process the request. Close the application and start it again.

    Does someone find root cause and how to fix it ?

    Best regards,

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