Importing email messages and assigning to a queue

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Posted on by stranter2

Hi,

In our sandbox environment, I have imported some email messages for a test I am working on, the import file contains 10 recirds like this:

Subject	From	To	Status Reason	Activity Status	Direction	Description
This is a test incomining 1	A Person	Helpdesk	Received	Completed	Incoming	This is a test 1

I then manually assign the imported records to the helpdesk queue and they do not appear! There are queue utems created for the email messages and the queue of these queue items is valid, but when I go to the queue from the UCI, I cannot see the records, even when selecting the All Items view for that queue.

Can anyone help? This is for a proof of concept, so I could do with getting these messages in the queue!

Thanks,

Stewart