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Dynamics 365 Community / Forums / Microsoft Dynamics NAV (Archived) / Sales Return Orders (R...
Microsoft Dynamics NAV (Archived)

Sales Return Orders (RMA) NAV Automated emails

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Posted on by JoanBuck 50

I have a challenge where our NAV system is set up to send automated emails to customers for Return Materials Authorizations (RMA) in the Sales Return Order.

The email goes out in HTML format and when received by Hotmail, Yahoo Mail, and Gmail, the header and/or body of the email is unreadable.

In Yahoo mail, the entire message looks like it's in Chinese. In Hotmail, the subject line looks like chinese but the body is readable. In Gmail, the subject line is fine, but the body is in HTML code.

I have requested our programmers to change the emails to go out in Plain Text, however every time they work on the "fix" the emails get broken entirely and will not be sent from NAV.

Any suggestions?????

Thank you for your help..

Joan

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  • Verified answer
    Neville Foyn Profile Picture
    Neville Foyn 4,320 on at

    Hi Joan

    HTML will always be an issue due to how the different online mail providers read it, your best option will be to rather send it as a PDF attachment to the email

    If you are using NAV 2009 and up you wont even need a PDF printer as the functionality is now built into NAV reporting

    Basically the developers need to write a report in NAV that displays the content that you want the client to see, in code they need to have the report run and save as pdf, then create a mail using the NAV SMTP functionality and attach the PDF before sending

    This could be run on a schedule or when a user clicks something in NAV

    There may be reasons why this might not work but it is the simplest solution to eliminate formatting issues if it can be done

    Happy to try answer any question is they have as i have done this many times for our clients

    Cheers

    Nev

  • JoanBuck Profile Picture
    JoanBuck 50 on at

    Hi Nev,

    This is a great suggestion! I've forwarded it to our NAV consultants. I'll be thrilled if they can get it to work. The workaround has been horribly time consuming.

    Thank you very much,

    Joan

  • Neville Foyn Profile Picture
    Neville Foyn 4,320 on at

    Happy to help :)

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