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We created a special order for 10 items. The customer no longer needs us to ship 3 of those items. We can not determine how to remove the items from the sales order and bring those into inventory.
The AP vendor has already been paid on that PO.
What is the best opportunity for us to remove these from the sales order.
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I know his is old now but I still do not have a solution.
To update the scenario because I was not clear before:
We have a Special Order with:
item # 1 quantity 10
item # 2 quantity 20
then we create a purchase order, bring in the Special order Lines from the Special order.... later we receive and invoice the vendor.
Now the customer wants only:
item # 1 quantity 7
item # 2 quantity 12
We ship and invoice the customer... No problem.
However, the sales order is still there with an un-shipped quanty of:
item # 1 quantity 3
item # 2 quantity 8
We cannot delete this order because we receive the message "You cannot delete the order line because it is associated with purchase order xxxx line 10000".
So in this scenario, how do you get rid of the purchase order?
If you had not shipped items yet, you can ship just 7 items out of 10 (or even change the quantity from 10 to 7 in sales order if they are not yet shipped). Then you can just archive the sales order. When you put items in (unposted) sales order, they are not moved away from your inventory (thus you do not need to "return" them there). Also, the fact that you had already purchased those items from your vendor has nothing in common with how much of those you would like to sell further.
The items have not been shipped to the customer. However the vendor has purchase invoiced the items to us and we have paid the vendor invoice. This appears to be the reason we cannot remove the items from the sales order before shipping the items to the customer.
If you have already shipped this items you can do undo shipment
msdn.microsoft.com/.../hh173655(v=nav.90).aspx
If you have already invoiced this items you can do credit memo on this SO
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