When I run the Customer Payment Journal report for a posted payment journal, I see there is a column available on the report for write-off amount. I cannot find a way to actually do a write off while posting the payment. I've been stuck using a dummy Fee item as a workaround, but it results in two lines being posted to the bank account, a debit for the full amount of the customer invoices and a credit for the amount written off. This works, but seems like an excessive amount of work to penny write-offs. Clearly there is a way to write-off amounts, otherwise the column wouldn't exist on the report. What am I missing?
This is a U.S. install of AX and I don't have the ability to modify the countries on the form as one workaround suggested.
Also, I am looking for a solution which will work for small underpayments as well as small overpayments.
Thank you for your time!
Steve
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