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Check if form is dirty before closing the tab in Unified Service Desk

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Posted on by Faran Saleem

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Dear all,

I am trying to prompt a user before the tab is closed if the form is dirty and has unsaved changes.

For example: A case tab is opened inside Unified Service Desk and it has unsaved changes and if the user attempts to close this tab it should give a warning either to stay on the page or close the tab.

I know I can use Xrm.Page.data.entity.getIsDirty() to check if the form is dirty or not. But i am having issues where should I run this script and how should I warn users before closing.

There will be 2 buttons on my dialog box ok and cancel. Ok will lead to closing the tab where as cancel will allow user to return to the same tab again and save the unsaved changes.

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Faran Saleem 295 on at

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RE: Check if form is dirty before closing the tab in Unified Service Desk

Hi Ricardo,

I am not talking about a CRM Page outside USD. I am talking about inside USD. Closing the tab inside USD should give a prompt that you have unsaved changes.
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Ricardo Afonso on at

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RE: Check if form is dirty before closing the tab in Unified Service Desk

Hello,

By default, if you have auto-save disabled for the environment, the system asks if you want to discard the unsaved changes made to the form or not. If the auto-save is enabled the changes should always be saved before the user closes the tab.

You can read more about the auto-save feature here:

docs.microsoft.com/.../manage-auto-save