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Email body - Html Tag

Posted on by Microsoft Employee

Hi ,

Recently, we implemented a email to case via automatic record creation and update rule. But the email body contain html tag. Is this standard behaviour, if yes, how do we remove it.? Any suggestions are welcomed.

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  • Verified answer
    Alex Fun Wei Jie Profile Picture
    Alex Fun Wei Jie 33,626 on at
    RE: Email body - Html Tag

    Hi,

    yes, this a standard behavior when copying email body to field.

    You can

    1. ) write a custom code to remove the html tag

    - by creating a plugin or workflow, trigger on case creation .

    -community.dynamics.com/.../crm-2013-convert-email-html-to-plain-text

    2. ) Write JS ( not recommended)

    - trigger on form onload

    -community.dynamics.com/.../210198

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