web
You’re offline. This is a read only version of the page.
close
Skip to main content

Notifications

Announcements

No record found.

Community site session details

Community site session details

Session Id :
Customer experience | Sales, Customer Insights,...
Unanswered

New RTM Multiple Email Segment Error

(1) ShareShare
ReportReport
Posted on by 31
Hello, 
 
I am trying to use the new RTM feature that allows to include multiple email segments to a journey. After publishing a journey, I noticed it had the following error - The journey failed to start because one or more segments were not valid. Create a new version of this journey and replace the invalid segments before publishing again. Invalid segments: Organization 38acc934-67a1-4403-b456-7b799a09026a, Only one audience segment is supported for legacy path
 
Can someone please help me understand the error message and how to fix it?

Thank you,
Christine
I have the same question (2)

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Neeraj Kumar – Community Spotlight

We are honored to recognize Neeraj Kumar as our Community Spotlight honoree for…

Leaderboard > Customer experience | Sales, Customer Insights, CRM

#1
Tom_Gioielli Profile Picture

Tom_Gioielli 170 Super User 2025 Season 2

#2
#ManoVerse Profile Picture

#ManoVerse 61

#3
Gerardo Rentería García Profile Picture

Gerardo Rentería Ga... 52 Most Valuable Professional

Last 30 days Overall leaderboard

Product updates

Dynamics 365 release plans