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Potential Duplicates Are Not Displayed - D365 Duplicate Detection Rule

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  1. Create an email message with the same subject, recipient, and sender. Saved.
  2. Create another email message with the same subject, recipient, and sender.

Scenarios Tested: Emails are both owned by the user creating the records. Emails are both owned by the team the user is a member of. The security role added to the user/team has this

pastedimage1663175027370v1.png

Result: Duplicate Detection window pops out but the potential duplicate is not displayed.

pastedimage1663175054441v2.png

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