Service Calendar settings

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Posted on by Brian Halstead

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Hi,

We are currently exploring the use of the service calendar fro our CRM instance and feel that we need to change the view available. Our working hours are 8am to 5pm, but within the calendar, what would be an all day appointment shows with white space on either side. This would cause us scheduling problems as when looking at the overview we would appear to have availibilty that isn't then true.

Is it possible to change the view within the attached image so that the start of the day is a smaller window, between 8am and 5pm as an example?

Many thanks for your help in advance!

Brian

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Johnny Gong 6,482 Moderator on at

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Hi Partner,

After the demo and related researching, you can’t customize the Service calendar or change the default view with the application. However, you can ask your system administrator to change the colors of the time blocks. You could fined the above statement from the following official document

[View:https://docs.microsoft.com/en-us/dynamics365/customer-engagement/customer-service/navigate-service-calendar-cs-app:750:50]

There's also another verified similar post which would like to customize Service Calendar Zoom to change the image as a smaller window could be for your reference:

[View:https://community.dynamics.com/crm/f/117/t/226465:750:50]

My Demo in Service Calendar:

Regards

Johnny

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