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Self Help Portal Error: We're sorry, but something went wrong.

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Posted on by 125

Portal displays error below:


-----------------------------------------------------------------------
We're sorry, but something went wrong. Please try again, and if this persists, contact the website administrator.

We've been notified about this issue and we'll take a look at it shortly. Thank you for your patience.

10/23/2020 5:02:39 PM UTC

NAM 9b4c4ac9-6baf-4a73-ba13-b8c36ad18793

-----------------------------------------------------------------------

I think I need to at least setup custom error and logging to proceed troubleshooting??

I have the same question (0)
  • JMAtoms Profile Picture
    125 on at
    RE: Self Help Portal Error: We're sorry, but something went wrong.

    The repeating error in the log:

    2020-10-23T17:11:12,Error,site-9b4c4ac9-6baf-4a73-ba13-b8c36ad18793-USw,0e2b28,637390698726116230,0,12824,7,"RequestData:, RequestPath:, RequestExtension:, SessionId:, UserId:, CorrelationId:00000000-0000-0000-0000-000000000000, Elapsed:0, RequestMethod:, RequestContentType:, RequestAccept:, RequestCacheControl:, UserAgent:, HandlerName:, HandlerExecuted:False, VaryByCustom:, ExceptionMessage:Metadata contains a reference that cannot be resolved: 'contoso.crm.dynamics.com/.../Organization.svc

    System.InvalidOperationException

      at System.ServiceModel.Description.MetadataExchangeClient.MetadataRetriever.Retrieve(TimeoutHelper timeoutHelper)

      at System.ServiceModel.Description.MetadataExchangeClient.ResolveNext(ResolveCallState resolveCallState)

      at System.ServiceModel.Description.MetadataExchangeClient.GetMetadata(MetadataRetriever retriever)

      at Microsoft.Xrm.Sdk.Client.ServiceMetadataUtility.RetrieveServiceEndpointMetadata(Type contractType, Uri serviceUri, Boolean checkForSecondary)

      at Microsoft.Xrm.Sdk.Client.ServiceConfiguration`1..ctor(Uri serviceUri, Boolean checkForSecondary)

      at Microsoft.Xrm.Sdk.Client.OrganizationServiceConfiguration..ctor(Uri serviceUri, Boolean enableProxyTypes, Assembly assembly)

      at Microsoft.Xrm.Sdk.Client.ServiceConfigurationFactory.CreateConfiguration[TService](Uri serviceUri, Boolean enableProxyTypes, Assembly assembly)

      at Microsoft.Xrm.Client.Services.OrganizationService.CreateServiceConfiguration(CrmConnection connection) in S:\Framework\Microsoft.Xrm.Client\Services\OrganizationService.cs:line 156

      at Microsoft.Xrm.Client.Services.OrganizationService.GetServiceConfiguration(CrmConnection connection) in S:\Framework\Microsoft.Xrm.Client\Services\OrganizationService.cs:line 136

      at Microsoft.Xrm.Client.Services.OrganizationService.ToOrganizationServiceProxy(CrmConnection connection) in S:\Framework\Microsoft.Xrm.Client\Services\OrganizationService.cs:line 91

      at System.Lazy`1.CreateValue()

      at System.Lazy`1.LazyInitValue()

      at Microsoft.Xrm.Client.Services.OrganizationService.InnerOrganizationService.UsingService[TResult](Func`2 action) in S:\Framework\Microsoft.Xrm.Client\Services\OrganizationService.cs:line 443

      at Adxstudio.Xrm.PortalChecker.PortalCheckerUtility.CheckCrmConnectivity() in S:\Framework\Adxstudio.Xrm\PortalChecker\PortalCheckerUtility.cs:line 129

    System.ServiceModel

    The remote name could not be resolved: 'contoso.crm.dynamics.com'

    System.Net.WebException

      at System.Net.HttpWebRequest.GetResponse()

      at System.ServiceModel.Description.MetadataExchangeClient.MetadataLocationRetriever.DownloadMetadata(TimeoutHelper timeoutHelper)

      at System.ServiceModel.Description.MetadataExchangeClient.MetadataRetriever.Retrieve(TimeoutHelper timeoutHelper)

    System

    , EventData:",800032bc-0000-c300-b63f-84710c7967bb

    2020-10-23T17:11:12,Error,site-9b4c4ac9-6baf-4a73-ba13-b8c36ad18793-USw,0e2b28,637390698726275360,0,12824,7,"RequestData:, RequestPath:, RequestExtension:, SessionId:, UserId:, CorrelationId:00000000-0000-0000-0000-000000000000, Elapsed:0, RequestMethod:, RequestContentType:, RequestAccept:, RequestCacheControl:, UserAgent:, HandlerName:, HandlerExecuted:False, VaryByCustom:, ExceptionMessage:Value cannot be null.

    Parameter name: context

    System.ArgumentNullException

      at Microsoft.AspNet.Identity.Owin.OwinContextExtensions.Get[T](IOwinContext context)

      at Adxstudio.Xrm.Web.Routing.SiteMarkerRoute.<>c__DisplayClass21_0.<GetApplicationPathForSiteMarker>b__0() in S:\Framework\Adxstudio.Xrm\Web\Routing\SiteMarkerRoute.cs:line 278

      at Adxstudio.Xrm.Web.Routing.SiteMarkerRoute.GetApplicationPathForSiteMarker(IDictionary cache, Func`1 getApplicationPath) in S:\Framework\Adxstudio.Xrm\Web\Routing\SiteMarkerRoute.cs:line 343

      at Adxstudio.Xrm.Web.Routing.SiteMarkerRoute.GetRouteData(HttpContextBase httpContext) in S:\Framework\Adxstudio.Xrm\Web\Routing\SiteMarkerRoute.cs:line 138

      at System.Web.Routing.RouteCollection.GetRouteData(HttpContextBase httpContext)

      at System.Web.Routing.UrlRoutingModule.PostResolveRequestCache(HttpContextBase context)

      at System.Web.HttpApplication.SyncEventExecutionStep.System.Web.HttpApplication.IExecutionStep.Execute()

      at System.Web.HttpApplication.ExecuteStepImpl(IExecutionStep step)

      at System.Web.HttpApplication.ExecuteStep(IExecutionStep step, Boolean& completedSynchronously)

    Microsoft.AspNet.Identity.Owin

    , EventData:ASP.global_asax",800032bc-0000-c300-b63f-84710c7967bb

    2020-10-23T17:11:12,Error,site-9b4c4ac9-6baf-4a73-ba13-b8c36ad18793-USw,0e2b28,637390698726275360,0,12824,7,"RequestData:, RequestPath:, RequestExtension:, SessionId:, UserId:, CorrelationId:00000000-0000-0000-0000-000000000000, Elapsed:0, RequestMethod:, RequestContentType:, RequestAccept:, RequestCacheControl:, UserAgent:, HandlerName:, HandlerExecuted:False, VaryByCustom:, MemberName:UpdateCookies, SourceFilePath:S:\Framework\Adxstudio.Xrm\Web\Modules\UpdateCookieModule.cs, SourceLineNumber:35, ExceptionMessage:No owin.Environment item was found in the context.

    System.InvalidOperationException

      at System.Web.HttpContextExtensions.GetOwinContext(HttpContext context)

      at Adxstudio.Xrm.Web.Modules.UpdateCookieModule.UpdateCookies(Object sender, EventArgs e) in S:\Framework\Adxstudio.Xrm\Web\Modules\UpdateCookieModule.cs:line 29

    Microsoft.Owin.Host.SystemWeb

    , EventData:Error in Update Cookie Module",800032bc-0000-c300-b63f-84710c7967bb

  • JMAtoms Profile Picture
    125 on at
    RE: Self Help Portal Error: We're sorry, but something went wrong.

    This just up an fixed itself today.  I havent touched the portal or anything with Dynamics since the last reply was posted.

  • wperkinson3 Profile Picture
    2 on at
    RE: Self Help Portal Error: We're sorry, but something went wrong.

    Did you ever get a root cause for this error?

    I have a support ticket in with Microsoft but not getting a timely response as I am having the same error.

  • JMAtoms Profile Picture
    125 on at
    RE: Self Help Portal Error: We're sorry, but something went wrong.

    No sorry, like most things with Dynamics it doesnt make sense.

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