web
You’re offline. This is a read only version of the page.
close
Skip to main content

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Categorized Search Query
Service | Customer Service, Contact Center, Fie...
Unanswered

Categorized Search Query

(0) ShareShare
ReportReport
Posted on by TedW 479

Hi,

Is it possible to restrict a Categorized search to one Team within Dynamics.

I work for a third level instituton. We have 2 separate teams, a Tech Support team and an Administration team. I would like to restrict our Administration teams categorized search to only show Cases and Contact from active students and allow our Technical Support team to access records from all Contacts and Cases, so the Tec Support team should be able to see records from non-students and inactive students.

I know how to filter the quickview, but I need to restrict it based on the team member.

Thanks as always

Ted

I have the same question (0)
  • Community Member Profile Picture
    Community Member on at

    Hi TedW,

    As you mentioned above, “I would like to restrict our Administration teams categorized search to only show Cases and Contact from active students”, student is one field in case and contact form?

    And you want to show different records in Categorized search based on different team, which seems so impossible, the view show in Categorized search is ‘quick find view’, you can’t set any filter with dynamic teams, the filter set in it will for all users.

    If you insist achieving it, maybe you can move users who is the owner of case and contacts from active students to the same BU of the Administration Team, and make Administration team members have Business Unit Read privilege on case and contacts entities.

    For example:

    1.Administration Team Bu is BU1.

     pastedimage1612423609106v6.png

    2.Following contacts from active students, check their owner field value (User or team).

     pastedimage1612421926491v1.png

    3.Move these users to BU1.

    pastedimage1612423104891v3.png

    4.Make Administration team member--Greg have Business Unit Read privilege on contacts.

    pastedimage1612423643585v7.png

    Regards,

    Leah Ju

    Please mark as verified if the answer is helpful. Welcome to join hot discussions in Dynamics 365 Forums.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Introducing the 2026 Season 1 community Super Users

Congratulations to our 2026 Super Stars!

Congratulations to our 2025 Community Spotlights

Thanks to all of our 2025 Community Spotlight stars!

Congratulations to the February Top 10 Community Leaders

These are the community rock stars!

Leaderboard > Service | Customer Service, Contact Center, Field Service, Guides

#1
Tom_Gioielli Profile Picture

Tom_Gioielli 30 Super User 2026 Season 1

#2
NeerajPawar Profile Picture

NeerajPawar 22

#3
Eugen Podkorytov Profile Picture

Eugen Podkorytov 14

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans