Service Management. Error message when trying to delete unposted service contract invoice

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I created an invoice according to invoicing period and next invoice date available in contract card.

Before posting this invoice, I try to delete it because some data is wrong but an error message informs me it is not posible:

You cannot delete invoice "invoice number" because one or more service ledger entries exist for this invoice.

Is there any way to delete a contract invoice before it is posted?

If not what should I do to cancel this invoice and reinvoice again this period?

Thank you

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Jens Glathe 6,092 on at

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Hi JoxiSan,

well, that's standard (bad) behaviour of the service module in NAV. When creating the invoice, NAV is already posting service entries without telling you that it's doing so. Without the right tool (a NAV developer license and the rights to use it) you're not able to resolve this. The question is: Is the created invoice completely wrong as in WRONG or can you edit it up to become a correct invoice? If not, please contact your NAV partner and ask him if he could resolve this (delete service ledger entries) to get the contract functional again.

with best regards

Jens

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Community Member on at

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Thank you Jens,

I already assumed NAV Works in this way but every action I tried to correct invoice manually were rejected by NAV:

- Update invoice line Price.

- Delete invoice line.

- ...

In this case the only way to correct this invoice is update NAV tables data to delete invoice lines and header, delete service entries, and update contract card information to specify next invoice period and invoice date in order to reinvoice contract.

Hard solution for a NAV bad behaiviour.

Is there any standard procedure to solve this situation? Something like posting invoice and cancel it by a credit memo that also update contract information to allow user reinvoincing this period

Thank you again for your help

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Jens Glathe 6,092 on at

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Hi JoxiSan,

in a test system I would try the cancel, but not in a live system. We have sensitized our service users for the issue, they are extra careful. Rewriting this mess to have some better behaviour is quite a task, we have postponed it for now. BTW, we have disabled the credit memo functionality because it makes the problems worse (in our case). We live with calling NAV support twice a year.

Frankly, I was hoping this mess would have been rectified in NAV2013... our codebase is a bastardized NAV5.0. There are significant changes in the service module in NAV2009 (R2), but not only for the better.

with best regards

Jens

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HattrickHorst 30 on at

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Hi Jens,

Sorry to pull this up again. Can you describe what makes it worse in your case if you credit those invoices?

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Maneesha 5,891 on at

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HattrickHorst ,

if you placing credit means you are adding on more ledger entries

the real requirement is to delete this we have to have "0" ledger entries, once the transaction has been done mean ledger entries will be update

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HattrickHorst 30 on at

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I know that you get more Ledger Entries. But I don't understand why that could make it worse. In the end the Ledger Entries are balanced out. So, that can't be the part that makes it worse from my point of view.

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