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Microsoft Dynamics NAV (Archived)

NAV send email error

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I have configured the SMTP settings in our NAV, and confirmed they work using the test function. 

However I receive the error that states:

- The email address "" is not valid.

when I try sending an email from the Posted Sales Invoices page.

The steps I'm following are:

- Select a Posted Sales Invoice

- Click the Action Tab

- Click the email button, which brings up the Edit - Send Email

- Enter the To address, while testing I've just been sending the email to myself (which is exactly what I did when testing the SMTP settings).

- Added a short message

- unchecked Edit in Outlook (I also tested with the Edit in Outlook Checked, which worked, it brought up my Outlook account)

- Clicked Ok

At this point NAV tries to send the email but I get the error.

One thing I noticed is the from address doesn't get filled out in the pop window, since I know my to address is valid I'm think it must be related to the from address, but everywhere I've seen examples of this on the internet the from address was always blank.

Any insight on why this is happening would be greatly appreciated.

Brendon

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I have the same question (0)
  • mmv Profile Picture
    11,471 on at

    Hi,

    Could you paste the code you have used to send the email?

  • Suggested answer
    Suresh Kulla Profile Picture
    50,245 Super User 2025 Season 2 on at

    Run the debugger to check which email address is missing.

    www.youtube.com/watch

  • Suggested answer
    4BzSoftware Profile Picture
    6,073 on at

    Hi PMTI Group,

    Did you fill in E-Mail for the customer?

  • Suggested answer
    Miguel Llorca Gómez Profile Picture
    7,019 User Group Leader on at

    Try to fill the email @ customer card instead of type before send the document... I read a similar issue with NAV 2013 R2...

  • Community Member Profile Picture
    on at

    I never wrote this code, I believe it's a feature of NAV.

  • Community Member Profile Picture
    on at

    I will give this video a review. Thanks.

  • Community Member Profile Picture
    on at

    I did fill in the email for the customer, for testing purpose I just used my own personal email account.

  • Community Member Profile Picture
    on at

    I will give this a try, but if it can't allow editing the send to field than this may not be a viable feature.  Fortunately I can also keep the edit in outlook checkbox checked and send the email that way.  Thanks.

  • Suggested answer
    Miguel Llorca Gómez Profile Picture
    7,019 User Group Leader on at

    Did you receive the same error from different computers? Did you also try with different user roles?

    Let us know...

  • Community Member Profile Picture
    on at

    I changed the customer card's email to my own so I could test this.  I still received that error.

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