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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Sales Mobile App - dee...
Customer experience | Sales, Customer Insights,...
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Sales Mobile App - deep link

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Posted on by DanielBurian 19

Dear all,

I need to launch Sales app on mobile device (Android in my case) via a deep link. 

I tested links as per https://learn.microsoft.com/en-us/power-apps/mobile/mobile-deep-links and was partially successful. ... I'm able to open an app on specific record - great!

However: 

- ms-dynamicsxrm://... lauches the D365 for Phones and Tablets

- ms-apps://... lauches the D365 for Phones and Tablets but use PowerApps for Mobile to do so.

- ms-mobile-apps:// does nothing .. apart of error message - ERR_UNKNOWN_URL_SCHEME (guessing I don't have any app registered to this targeted app parameter.)

I have the new D365 for Sales app (https://learn.microsoft.com/en-us/dynamics365/sales/sales-mobile/dynamics-365-sales-mobile-app) running as well but I cannot find what is the corresponding string to launch it.

Any suggestion on how to launch D365 Sales App on mobile device ?

THX, Daniel.

  • JasonMcandrew Profile Picture
    JasonMcandrew 40 on at
    RE: Sales Mobile App - deep link

    Hi Daniel,

    I've been trying to achieve the same when i came accross this post.

    I too have been using ms-dynamicsxrm:// to launch the older Dynamics 365 for Phones app but wanted to switch over to the new sales app.

    I was able to use ms-apps:// to launch the model driven app in Power Apps but for our use case this doesn't help.

    I had a call with a Microsoft Support engineer who wasn't able to help. I'm really disappointed this isn't supported yet.

    I have logged an idea for this, hopefully with enough votes Microsoft will take note. Deep Linking Dynamics 365 Sales Mobile App · Community (powerapps.com)

    Thanks

    Jason

  • Eiken Profile Picture
    Eiken on at
    RE: Sales Mobile App - deep link

    Hi,

    Please check the prerequisites for the dynamics 365 sales mobile app.

    learn.microsoft.com/.../prereq-sales-mobile

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