LCS support contract issue

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Posted on by Jacky Qian

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Hi All:

When I submitted an incident ticket to LCS, the system told me that there was not any support contract available. This made me fail to complete the incident ticket to be submitted.
What can I do to resolve the issue ?

Thanks.

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Ramit Paul 22,797 Most Valuable Professional on at

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Hi,

Are you using same ID from which your license was bought?

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Jacky Qian 460 on at

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Hi Ramit:

Yes, I used same ID from which my license was bought.

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Jacky Qian 460 on at

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Hi Ramit:

I have checked the "Manage support plans" and couldn't find any contracts. Does this mean contract is really unnormal ?

What should I do to resolve the issue? And I don't know the Access ID and Password/Contract ID. Where can I get this information?

Thanks

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Ramit Paul 22,797 Most Valuable Professional on at

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Hi,

In your screen shot, I can see items were submitted to support, in "Submitted to support', how did you manage to submit then?

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Blue Wang on at

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Hi Jacky,

If you do not know your unique contract ID/access ID combination, contact your Microsoft account manager to have an ID created for you.

docs.microsoft.com/.../cloud-powered-support-lcs

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Jacky Qian 460 on at

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Hi Ramit:

Yes, I have erver submitted some tickets before Nov. 4th. But after Nov. 4th I have been failing to sumbit ticket.

I bought licence and deloyed my first develoment enviroment on this May. From this May to end of this Oct. , I could submit ticket. But from Nov., I could no longer submit any tickets.

It's quite strange.

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Jacky Qian 460 on at

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Hi Blue:

Thanks for your suggestion.

I have actually contacted my account manager. But she said she had no idea of these information. You can imagine my dismay.

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nmaenpaa 101,160 Moderator on at

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Are the old support cases submitted via "Subscription" plan or "Premier" plan?

Anyway I think there's some temporary issue at the moment in some LCS projects that cause this problem even if you have a support plan. So either that explains it, or your support contract has ended and you need a new one.

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Junaid Idrees on at

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Hi Jacky Qian,

Available support plan should show your partner Account ID or Access ID with plan , For example "Dynamics AX - Subscription" ? Are youan end user from customer side or MS partner?

In addition to that, The project you selected on LCS to open the support ticket, do you have any idea what is the validity of support period for this customer?

When you say contacted account manager, Do you mean your MS account manager? Because he/she is the only person to help you in this. Once you know your contract ID/access ID then you can link it by yourself.

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Jacky Qian 460 on at

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Hi All:

I have resovled this issue. Now the Subscription has appeared in my support plan. Maybe MS account manager had done something for me, although she hadn't explained the reason for me.

I have could submit tickets normally.

Thanks a lot for your help.

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