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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Recive notifications f...
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Recive notifications for all incoming chat messages in omnichannel

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Posted on by Community Member

Hi,

Looking for a solution to give agents clear notifications of all incoming chat messages.

Already put up the desktop notification(witch is great) but seens it only works for new incoming chats I need something more.

Has anyone done something similar?

Thanks.

I have the same question (0)
  • Community Member Profile Picture
    Community Member on at
    Recive notifications from all incoming massages in omnichannel

    Hi,

    Looking for a solution to give agents clear notifications of all incoming chat massages. 

    Already put up the desktop notification(witch is great) but seens it only works for new incoming chats I need something more. 

    Has anyone done something similar? 

    Thanks.

  • Community Member Profile Picture
    Community Member on at
    RE: Recive notifications for all incoming chat messages in omnichannel

    Hi JohannaH,

    Can you explain what " I need something more."?

  • Community Member Profile Picture
    Community Member on at
    RE: Recive notifications for all incoming chat messages in omnichannel

    Hi Leah,

    Thank you for your answer!

    Yes, I want notifications for all chat messages. So it clearly shows even if the agent is not currently in the omnichannel browser window. Something similar to like receiving Teams notifications.

    Do you have any suggestions?

    Best regards,

    Johanna Hoff

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