Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Recive notifications f...
Service | Customer Service, Contact Center, Fie...
Unanswered

Recive notifications for all incoming chat messages in omnichannel

(0) ShareShare
ReportReport
Posted on by Community Member

Hi,

Looking for a solution to give agents clear notifications of all incoming chat messages.

Already put up the desktop notification(witch is great) but seens it only works for new incoming chats I need something more.

Has anyone done something similar?

Thanks.

  • Community Member Profile Picture
    Community Member on at
    RE: Recive notifications for all incoming chat messages in omnichannel

    Hi Leah,

    Thank you for your answer!

    Yes, I want notifications for all chat messages. So it clearly shows even if the agent is not currently in the omnichannel browser window. Something similar to like receiving Teams notifications.

    Do you have any suggestions?

    Best regards,

    Johanna Hoff

  • Community Member Profile Picture
    Community Member on at
    RE: Recive notifications for all incoming chat messages in omnichannel

    Hi JohannaH,

    Can you explain what " I need something more."?

  • Community Member Profile Picture
    Community Member on at
    Recive notifications from all incoming massages in omnichannel

    Hi,

    Looking for a solution to give agents clear notifications of all incoming chat massages. 

    Already put up the desktop notification(witch is great) but seens it only works for new incoming chats I need something more. 

    Has anyone done something similar? 

    Thanks.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Daivat Vartak – Community Spotlight

We are honored to recognize Daivat Vartak as our March 2025 Community…

Announcing Our 2025 Season 1 Super Users!

A new season of Super Users has arrived, and we are so grateful for the daily…

Kudos to the February Top 10 Community Stars!

Thanks for all your good work in the Community!

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 292,516 Super User 2025 Season 1

#2
Martin Dráb Profile Picture

Martin Dráb 231,432 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans