Work item could not be created. Insufficient rights

(0) Share

Report

Posted on by Shafiq Rehman

Hi,

currently we got a problem to enable the purchase order workflow. Work items could not be assigned due to the following error message:

Stopped (error): X++ Exception: Work item could not be created. Insufficient rights for user ABC.
at SysWorkflowWorkItem-create
SysWorkflowWorkItem-createWorkItems
SysWorkflow-save
SysWorkflowQueue-resume

X++ Exception: The workflow system could not access the business document data. Report this issue to your system administrator.

If we assign the "System Administrator" role to the user "ABC" everything is working fine. Ax version is 2012 R3.

Thanks

*This post is locked for comments

I have the same question (0)

All responses (28)

Answers (0)

André Arnaud de Cal... 302,629 Super User 2026 Season 1 on at

Like (0)

Report
Copy link

Link copied!

Hi Shafiq,

Each workflow has a 'document menu item' which tells AX from what form the workflow is created. The user ABC should have access to this menu item. You have not mentioned which workflow you are using, so I cannot tell you exactly which privilege or duty is missing for this user.

Was this reply helpful? Yes No
Shafiq Rehman on at

Like (0)

Report
Copy link

Link copied!

Purchase order,,,,

Was this reply helpful? Yes No
Shafiq Rehman on at

Like (0)

Report
Copy link

Link copied!

Existing assigned roles...

Was this reply helpful? Yes No
Suggested answer

André Arnaud de Cal... 302,629 Super User 2026 Season 1 on at

Like (0)

Report
Copy link

Link copied!

Hi Shafiq,

Out of the box at least the Purchasing manager and Project manager roles can do an approval of purchase orders. The duty Approve purchase order is having the required permissions.

Was this reply helpful? Yes No
Shafiq Rehman on at

Like (0)

Report
Copy link

Link copied!

Hi Andre,

Both roles are already assigned but no luck. If we assign system admin then it works.

Thanks

Shafiq

Was this reply helpful? Yes No
André Arnaud de Cal... 302,629 Super User 2026 Season 1 on at

Like (0)

Report
Copy link

Link copied!

Hi Shafiq,

Can you indicate if some other user do not have this problem? Do you have multiple AD domains in your company and have persons from multiple domains setup in AX?

Was this reply helpful? Yes No
Shafiq Rehman on at

Like (0)

Report
Copy link

Link copied!

nope we have only one domain. Account manager has the rights of account manager, account payable and receivable and its working fine.

Was this reply helpful? Yes No
Sohaib Cheema 49,636 Super User 2026 Season 1 on at

Like (0)

Report
Copy link

Link copied!

are you using any security policy?

I would suggest you to go into AOT verify all security policies and make sure that all of those are disabled. then observe the result by resuming any workflow instance

Was this reply helpful? Yes No
André Arnaud de Cal... 302,629 Super User 2026 Season 1 on at

Like (0)

Report
Copy link

Link copied!

Hi Shafiq,

Can you try to disable the user, save the record and then enable the user again? If there is an incorrect SID value then this action will refresh the SID for the user(s).

Was this reply helpful? Yes No
Suggested answer

Batsirai Kahwenga 30 on at

Like (2)

Report
Copy link

Link copied!

Hi,

If you debug method completeWorkflowItem class SysWorkflowWorkIten you can be able to identify the menuitem the system is failing to find, check Documentmenuitem from the PO workflow approval element

Regards

Was this reply helpful? Yes No