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Dynamics 365 Community / Forums / Microsoft Dynamics NAV (Archived) / NAV 2013 Font Problem
Microsoft Dynamics NAV (Archived)

NAV 2013 Font Problem

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Posted on by danielecacchi 245

Our small customer has NAV 2013 (two tiers) with server WIN2012 and two clients W7 (all of three in a local LAN environment).

Every report he launches (from the W7 client) to a lan printer , the report goes out with a strange font that makes the report un - readable.

I've tried to change the font in a test report (through rdlc/ssrs) but in the output print there was always the un-readable font (in Preview and also in the final format) 

I have only found the information in http://community.dynamics.com/nav/b/dmsblog/archive/2012/10/02/nav-2013-report-issues.aspx 

THe article tells about a terminal server issue and our customer has no terminal server, but I've tried the same to change the display resolution from 1920x1080 to 1280x1024 and all the reports go out well.

But the customer likes to have his 1920x1080 display resolution and now every time he has to print , he changes before  the display resolution and then he prints!

Is there anyone knowing a different workaround for the issue or if thre is a microsoft fix?

Thank you in advance.

 

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I have the same question (0)
  • Community Member Profile Picture
    Community Member on at

    Try with support.microsoft.com/.../2768741. It should address the issue.

  • danielecacchi Profile Picture
    danielecacchi 245 on at

    I've tried , but it doesn't work.

    Again , to correctly print from NAV 2013 in W7 client, our customer needs to change display resolution.

    I can connect from my remote site to the W2012 server  and all reports go out well to the same printer.

    The problem is only with the W7 clients.

    In my site we haven't PC supporting that 1920x1080 display resolution.

    Is there anyone having the same problem ? Is there any other possible solution?

    Thank you in advance

  • danielecacchi Profile Picture
    danielecacchi 245 on at

    For anyone else having the same problem: we have solved changing the driver of the graphic card (from W7 driver to Intel specific driver).

    And now the client can use his disply resolution 1920x1080 and the reports go out well.

  • Neville Foyn Profile Picture
    Neville Foyn 4,320 on at

    Thanks for coming back with the solution

  • Verified answer
    Community Member Profile Picture
    Community Member on at

    Updating the display adapters worked for me also. Thank you!

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