Skip to main content

Notifications

Announcements

No record found.

Microsoft Dynamics NAV (Archived)

Zetadocs - Failed to search for documents. The reason is undefined.

Posted on by Microsoft Employee

Hi,

I have installed and configured the Zetadocs Express with Archiving Service for NAV 2013 R2 and getting this error in NAV: Failed to search for documents. The reason is undefined.

There are the following servers and configuration

1. SQL server: there are multiple SQL instances installed, one for NAV and one for Zetadocs. Zetadocs Archiving service is installed and configured with dedicated domain user service account ZetaSrv. I was initially getting the 'semaphore error' when starting the service and resolved this by adding the ZetaSrv user to the local Administrators group. I added Zeta user to the local Users group first but this didn't work. 

2. NAV server: NAV service tier services running with dedicated domain user service account NAVSrv. This user has granted permissions for Zetadocs SQL instance.

3. File share server: there is the Zetadocs share configured according to the installation guide. I have successfully tested writing a files to the location with ZetaSrv user manually. I have also done the Zeta service configuration for that network file share and added one new container named: Test.

 

Configuration in NAV seems ok and I can open the service URL in browser fine. http://192.0.0.7/ZetadocsArchive

 

Anybody has an idea what else to check?

 

Thanks

Regards

Kamil

*This post is locked for comments

  • Verified answer
    David Cole Profile Picture
    David Cole 1,975 on at
    RE: Zetadocs - Failed to search for documents. The reason is undefined.

    This issue was solved by ensuring the ZETADOCS db instance was set to use "SQL Server and Windows authentication mode". See ZTN4381 for more information.

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

December Spotlight Star - Muhammad Affan

Congratulations to a top community star!

Top 10 leaders for November!

Congratulations to our November super stars!

Tips for Writing Effective Suggested Answers

Best practices for providing successful forum answers ✍️

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 291,280 Super User 2024 Season 2

#2
Martin Dráb Profile Picture

Martin Dráb 230,214 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans