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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Customer Profiles miss...
Customer experience | Sales, Customer Insights,...
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Customer Profiles missing after M3

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Posted on by powerbuilder 20

Hello: I am not seeing the customer profiles in Customer Insights after the m3 process. Any thoughts? My customer count looks correct.

  • smehta Profile Picture
    smehta 100 on at

    Hello,

    Is this the first time you ran the M3 process in your CI environment? Can you check under Admin -> System to see if you still have the Search or Customer Profiles process running? You may have to wait for those processes to complete before you can see your customer profiles. Can you please share a screenshot of your customer profiles page? 

    Thanks

    Stuti

  • powerbuilder Profile Picture
    powerbuilder 20 on at

    Thanks Stuti!

    The Customer Profiles completed but when I review the Customer Profiles, I get an error message, "Couldn't load customers", Entity data not found

  • powerbuilder Profile Picture
    powerbuilder 20 on at

    All set. They showed up eventually. Thanks

  • Suggested answer
    CRMJetty Profile Picture
    CRMJetty 3,514 on at

    Hello,

    Pls refer this doc,

    https://docs.microsoft.com/en-us/dynamics365/customer-insights/audience-insights/match-entities

  • Suggested answer
    CRMJetty Profile Picture
    CRMJetty 3,514 on at

    Hello,

    Pls refer this doc,

    https://docs.microsoft.com/en-us/dynamics365/customer-insights/audience-insights/match-entities

    I hope it helps,

    Thanks.

    Please mark as verified if the answer is helpful. Welcome to join hot discussions in Dynamics 365

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