Hello: I am not seeing the customer profiles in Customer Insights after the m3 process. Any thoughts? My customer count looks correct.
Hello,
Pls refer this doc,
https://docs.microsoft.com/en-us/dynamics365/customer-insights/audience-insights/match-entities
I hope it helps,Thanks.Please mark as verified if the answer is helpful. Welcome to join hot discussions in Dynamics 365
All set. They showed up eventually. Thanks
Thanks Stuti!
The Customer Profiles completed but when I review the Customer Profiles, I get an error message, "Couldn't load customers", Entity data not found
Is this the first time you ran the M3 process in your CI environment? Can you check under Admin -> System to see if you still have the Search or Customer Profiles process running? You may have to wait for those processes to complete before you can see your customer profiles. Can you please share a screenshot of your customer profiles page?
Thanks
Stuti
Under review
Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.
As AI tools become more common, we’re introducing a Responsible AI Use…
We are honored to recognize Andrés Arias as our Community Spotlight honoree for…
These are the community rock stars!
Stay up to date on forum activity by subscribing.
DAnny3211 136
Daniyal Khaleel 130
Abhilash Warrier 70 Super User 2025 Season 2
