Notifications
Announcements
No record found.
From the UCI Timeline control, when a user click "Close Activity" from a Phone Call record, it display the "Close Phone Call" modal popup winodw.
Is there a way to add fields into that form? The user required to complete a two custom field before closing the activity for reporting purpose. At the moment, we can only get the user to open the Main Form which is slow and not efficient.
Can we do something like the Case Resolution dialog ?docs.microsoft.com/.../customer-service-hub-user-guide-modify-case-resolution-dialog
Hi Partner,
Unfortunately, this particular form is not customizable through UI,
As a workaround you can create your own dialog and attach the dialog on the click of a button through Ribbon workbench tool.
Hello,
We are facing this issue & working with Microosft to resolve this. Once we get any response , i will post the solution approach.
However , we faced another challenge in UCI with "Close Activity" button. Initially all users including system admins were getting below error - "You do not have permission to perform this action. Please contact your system administrator".
We had to follow below steps to resolve this permission issue :
Thanks,Sumit
Under review
Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.
As AI tools become more common, we’re introducing a Responsible AI Use…
We are honored to recognize Neeraj Kumar as our Community Spotlight honoree for…
These are the community rock stars!
Stay up to date on forum activity by subscribing.
Tom_Gioielli 137 Super User 2025 Season 2
#ManoVerse 57
Jimmy Passeti 50 Most Valuable Professional
