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2,115So I've noticed a update came in over the weekend and I was notified of my Power Automate flows throwing errors when trying to create a phone call activity.
Whenever I try to create the phone call activity it's throwing this error message:
"body": {
"error": {
"code": "0x80040217",
"message": "phonecall With Id = ebe6c015-56c6-ed11-b597-000d3a791f89 Does Not Exist",
"@Microsoft.PowerApps.CDS.TraceText": "[Microsoft.Dynamics.Playbook.Plugins: Microsoft.Dynamics.Playbook.Plugins.PostOperationActivityCreateUpdate]\r\n[dad491bd-28b0-e811-814b-000d3af9e65b: Microsoft.Dynamics.Playbook.Plugins.PostOperationPlaybookActivitiesCreateUpdate: Create of phonecall]\r\nEntered Microsoft.Dynamics.Playbook.Plugins.PostOperationActivityCreateUpdate.Execute(), Correlation Id: c3841f24-d92f-400f-af4c-5213a554d7db, Initiating User: d8cf7e4e-e236-e811-a83f-000d3ae0e7a4\r\nException: System.ServiceModel.FaultException`1[Microsoft.Xrm.Sdk.OrganizationServiceFault]: phonecall With Id = ebe6c015-56c6-ed11-b597-000d3a791f89 Does Not Exist (Fault Detail is equal to Exception details: \r\nErrorCode: 0x80040217\r\nMessage: phonecall With Id = ebe6c015-56c6-ed11-b597-000d3a791f89 Does Not Exist\r\nTimeStamp: 2023-03-19T13:00:56.7960432Z\r\n--\r\nException details: \r\nErrorCode: 0x80040217\r\nMessage: phonecall With Id = ebe6c015-56c6-ed11-b597-000d3a791f89 Does Not Exist\r\nTimeStamp: 2023-03-19T13:00:56.7960432Z\r\n--\r\n)., Correlation Id: c3841f24-d92f-400f-af4c-5213a554d7db, Initiating User: d8cf7e4e-e236-e811-a83f-000d3ae0e7a4\r\nExiting Microsoft.Dynamics.Playbook.Plugins.PostOperationActivityCreateUpdate.Execute(), Correlation Id: c3841f24-d92f-400f-af4c-5213a554d7db, Initiating User: d8cf7e4e-e236-e811-a83f-000d3ae0e7a4",
"@Microsoft.PowerApps.CDS.InnerError.Message": "phonecall With Id = ebe6c015-56c6-ed11-b597-000d3a791f89 Does Not Exist"
}
}
}
It seems like a playbook plugin is attempting to update the phone call activity post creation? My organization does not use playbooks so I'm thinking of disabling this plugin. Will it affect anything if I do?
I've also tried manually creating phone call activities in Dynamics itself and not through Power Automate and it's throwing the same errors. Seems to be a issue with the due date of the phone call activity. Certain due dates causes the error to occur. Changing the due date or removing it all together seems to allow for the phone call creation which defeats the purpose.
This issue literally started occurring Friday night or Saturday morning. Seems to be an update in Dynamics which caused this.
EDIT:
It seems to have also deleted some of the open phonecall activities that were created which is strange. I honestly don't know what is going on. Logged a ticket with Microsoft on Saturday hoping someone in the forums can confirm I'm not just going crazy here.
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