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Suggested answer

Total duration of Activities in Cases

Posted on by Microsoft Employee

Greetings all, first post and beginner CRM Administrator for a small business. 

We are starting to design Cases and we would like to have a field that would report the total duration of all Activities associated with a Case and Child Cases.  I have looked online and unable to find a walkthru or information.  Thank you.

  • Suggested answer
    Carlo Velasco Profile Picture
    Carlo Velasco 785 on at
    RE: Total duration of Activities in Cases

    This is not going to be possible out of the box.

    You are going to create a custom plugin that executes everytime an activity is created so it summarize the duration of the activities and updates a custom field on the case.

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