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Total duration of Activities in Cases

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Posted on by Community Member Microsoft Employee

Greetings all, first post and beginner CRM Administrator for a small business.

We are starting to design Cases and we would like to have a field that would report the total duration of all Activities associated with a Case and Child Cases. I have looked online and unable to find a walkthru or information. Thank you.

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Administration and Setup

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Carlo Velasco 785 on at

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RE: Total duration of Activities in Cases

This is not going to be possible out of the box.

You are going to create a custom plugin that executes everytime an activity is created so it summarize the duration of the activities and updates a custom field on the case.