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Excel Online completed with 0

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Posted on by Community Member

Hi,

Lately few of my key users have been trying to do some updated on existing records for which they are using the ''Excel Online'' functionality. Once they update the fields and click ''save'' going to the Imports page it looks like nothing is being processed. The end result shows the task as ''Completed'' but with 0 successful, 0 failures, 0 partially imported. As long as there is no error or failure I can't track down what is happening.

The behavior is neither constant nor does it have anything to do with permissions: as you can see both myself as admin (Cristina) and my key user (Jan) with lower permissions than myself were able to do such an import while other attempts (done with the exact same steps) have failed.

Can somebody help please? is this a known bug? or are we doing anything wrong? how about alternative options to achieve the same result?

Thanks in advance,

Cristina

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Community Member on at

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RE: Excel Online completed with 0

Hi Ayaka,

We are located in the EMEA region. Nonetheless, thanks for confirming it is a product bug and informing on the release date :)

Kind regards,

Cristina
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Ayaka Iwai on at

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RE: Excel Online completed with 0

Hi Cristina

This issue is caused by known bug.

The fix will be rolled out soon. The fix schedule is depend on region. I don't know where your environment is hosted, so I cannot tell you the accurate schedule, but the fix will be rolled out to all region by 10/30.

This issue can be reproduced in only UCI app. Please use legacy web app or static work sheet.