Business Process Flow Corruption?

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Posted on by mluce

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Hi,

We have a business process flow with a workflow that fires on process completion. It is firing multiple times (up to 9 times) when a user clicks the 'Finish' button in the process flow. It is a simple workflow and can be run on demand with it only firing once.

To test, I created a new business process flow with one stage and one step with the workflow firing on process completion. This worked as expected. However, as I built the process flow out to contain more stages and steps, the multiple firing started happening again (on clicking 'Finish').

There are no other workflows or JS running. This really does seem to be an error with the business process flow. Has anyone else had this issue?

Thanks for any pointers,

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BusyIntelligence 560 on at

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RE: Business Process Flow Corruption?

Running to exactly the same issue. It seems all previous versions of the BPF are executed each time.

I completely removed some email sending steps from my BPF and republished it (me and the users got irritated about tons of 10-double mails).

Still, even after removing these steps, emails are still send. That's why I assume the use of previous versions of the BPFs.

Just logged a call at MS.....hope for a solution!
BharatPremji 2,485 on at

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RE: Business Process Flow Corruption?

Hi guys,

Have a look at this thread:

community.dynamics.com/.../284348

Regards
Ashley Visagie 85 on at

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RE: Business Process Flow Corruption?

Thanks for the reply, Nick - not what I was hoping for obviously, but I appreciate your response.
Community Member on at

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RE: Business Process Flow Corruption?

I had to recreate the bpf from scratch, and instead of having workflows fired within the BPF, I created another workflow that was hooked up to the BPF entity itself, firing on attach and stage change, that checked the stage and fired when it was the appropriate stage. I did have a case going with Microsoft who agreed it was an issue but I didnt have the time to pursue it so not sure where it ended up. I still have the same functionality, just a bit more work to get there. I also have a bit more control and flexibility in the separate workflow, so not all bad....
Ashley Visagie 85 on at

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RE: Business Process Flow Corruption?

Hi,

Any updates/fixes/workarounds for this issue? We have multiple BPFs that trigger a workflow on Stage Exit that have the same issue.

One BPF, in particular, is triggering a workflow 13 times which generates 13 email notifications!

Any help would be appreciated.

Ashley
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RE: Business Process Flow Corruption?

Hi,

We are seeing the exact same problem. We are triggering a workflow on stage exit, and it is firing multiple times (over 20). I even have a check in the workflow to ensure it only fires once, yet they are all triggered simultaneously so the check fails. As a result the performance is horrendous (to the point of being unusable) when changing stages, and we end up with 20+ identical emails queued, created by the triggered workflow, when it should just be the one.

I am about to log with Microsoft, would be good to know of any other cases I can tag along with it. Has anyone found a workaround that doesn't involve dropping the BPF and recreating (this is not practical given the MI that hangs off it and all the all the in flight stages in use)?

Thanks,

Nick
mluce 306 on at

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RE: Business Process Flow Corruption?

This seems to be a bug. We are running version 1612 (9.0.1.425) (DB 9.0.1.425) online.

We can recreate it as below;

- Create a workflow that creates a contact record.

- Create a BPF over your custom entity and add the workflow as a global workflow firing on process completion.

- Check that one contact record was created when the 'finish' button was pressed.

- Edit the BPF by adding a stage or step and click 'update'.

- Run through the process again.

- Check that one contact record is created (there is two for some reason).

We are seeing that every time the BPF is updated, it will cause that global workflow to run for each time it has been edited. So if we edit the BPF 5 times, then the workflow will run 5 times whenever a person clicks the 'finish' button.

Would be interesting to see if this happens for anyone else.
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gdas 50,091 Moderator on at

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RE: Business Process Flow Corruption?

Hi ,

I believe you created workflow in the event - record is created . Can you please change the event - field changes . This is because every time when you are moving stages BPF is internally call save() method of the entity.

And make your workflow asynchronous. Hope this helps.
TomSmelser 1,570 on at

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RE: Business Process Flow Corruption?

Have you tried recreating the worklow?

May be worth a try.