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Customer experience | Sales, Customer Insights,...
Suggested answer

Linkedin Sales navigator integration

Posted on by 452

I am trying to get the Dynamics 365 and Linkedin integration working.

I can see the linked in sales navigator withing Dynamics 365 and it i send a message it does show within the LinkedIn Sales Navigator tab within Dyanmics 365.

But it is NOT adding the activities to my timelines so no one knows that updates have been made.

In Linkedin, it says connected and updating and the date always shows the current day

In Dynamics 365 under Sales Navigator Integration Settings I have turned on all 4 of the boxes and they are Green, however it says

Status: Disabled, To get LinkedIn updates, CRM sync must be active

I have put in a ticket with Microsoft as I assume this is where the bottleneck is happening but they have not given me any help and just state that they do not see any errors.

So I thought I would ask the community.

If the Activities are not being created, where is the bottleneck and what can I do to resolve?

Thanks

  • Suggested answer
    Ajay  Dhingra Profile Picture
    Ajay Dhingra on at
    RE: Linkedin Sales navigator integration

    Hi - As you mention that status still shows Disbaled . I reckon its worth opening a Support ticket with Microsoft   team to find out the underlying issue with the integration.

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