Hi all.
I have a customer who would like to remove contacts from customer journeys based on unsubscribes.
I know contacts are being excluded when having Do not Allow Bulk emails set, but here is my issue:
As an example I have two marketing forms, one where i participate in a webinar, one where you recieve an e-book. In both customer journeys, there are multiple email engagements and follow ups.
If a customer signs up for a webinar, they will be created as a lead in the system - a parent contact will be created for email purposes. After email one, the contact unsubscribes, and will have Do Not Allow Bulk email.
The customer now does not recieving any emails. But, the day after, the customer signs up for forms number 2, the e-book, and get's Allow Bulk Emails. By this scenario, the contact will now regress through the first Customer Journey, that they unsubscribed for - and this is a problem!
Any best practice on how to manage removing a contact in a customer journey? In ClickDimensions you could use a decision node - but I don't have the same option here.
Thank you in advance!
