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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / ARC rules are getting ...
Service | Customer Service, Contact Center, Fie...
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ARC rules are getting corrupted frequently after the migration from Web to UCI

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Posted on by Bhavika A. Vala 70

Hello Team,

Is anyone facing issue with queue after migrating the Automatics Record Creation and Update rule to UCI?

We have migrated the rules and some how it is being corrupted and stop email to come into CRM. Once we deactivated the rule email is going to synch with CRM.

Please let me know if anyone having this issue and any workaround to this.

Thank you in advance!!

  • Community Member Profile Picture
    Community Member on at

    Hi Bhavika,

    It’s so strange.

    Have you tried activating it again after deactivating it to test if it works?

    Or you can create a new Record Creation and Update Rule in the UCI with same steps.

    Regards,

    Leah Ju

    Please mark as verified if the answer is helpful. Welcome to join hot discussions in Dynamics 365 Forums.

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